Loyalty Points - No reward points for this product when attribute chosen

[Ray UK]

Hi,

 

The loyalty module on our shop seems to be playing up a little.

 

When on a product, the points that will be awarded are shown.

However, if the customer chooses an attribute then the points awarded changes to "No reward points for this product."

 

It seems that the module isnt working properly since the upgrade to 1.6.1.0

 

Also, I cannot change any options in the B.O ( I cant choose categories that the voucher can be used in etc )

Any ideas on how to resolve ?

 

Thanks

 

Ray

[Ray UK]

This is how the B.O looks.

 

 

If I click on "Expand All" then it does show all my categories, but when I click any of them the page automatically refreshes back to the 1st screen (as pic)

[Ray UK]

Im thinking this could be jquery or javascript related ?

 

Its just that the "Layerered Navigation" block also has a problem.

If I put a drop down box there, when you click and let go of the drop down arrow, it refreshes.

To use it, I have to click the arrow, move to the option and let go.

[Ray UK]

Any ideas ?

 

Ive tried the default theme and the front office problem is still there.
Ive uninstalled and reinstalled the module.

[Oksa]

The same problem for me...

 

"No reward points for this product." when attribute choosen

 

MerseyRay, did you find the solution?

 

Maybe someone could help me?

[Oksa]

I have found a solution. If somebody need it write here...

[Ray UK]

Hi Oksa, no I havent found a solution yet.

No help from the Prestashop team, even though it is their module ?

Therefore I reset the module, which resulted in all points being lost Therefore lots of unhappy customers, and the fault still there.

How have you managed to resolve it.

Cheers

[Oksa]

Find this file (change "default-bootstrap" with your theme)

 

themes/default-bootstrap/js/modules/loyalty/js/loyalty.js

 

Find next row in it:

updateLoyaltyView(parseInt($('#our_price_display').text()));

Delete this row and paste the next code

var new_price = $('#our_price_display').text().replace('£', '');
updateLoyaltyView(parseInt(new_price));

The problem is in wrong symbols in our price. In your case such symbol is "£", for me it was space.

 

Try it and please write the result

[Ray UK]

Hi Oksa,

 

both methods you suggest work

 

Am I best sticking to the 2nd method ?

 

So it seems during upgrade, the product.tpl code was changed, but loyalty.js wasnt updated to accomodate for it?

 

Many Thanks

[Oksa]

Only second method works properly. The post with first method I have deleted...

 

I will send bug report to module's creators. Hope they will make changes...

[Ray UK]

OK, thanks for the solution Oksa

[delboy01]

i have the same problem I'm on 1.6.1.0 and tried the fix above but didn't work for me

any help please ?

its like I'm the module 

i select the categories i want to earn points then save 

but when i check theres only the home selected 

Edited August 30, 2015 by delboy01 (see edit history)

[cnpark70]

Same problem here. Any product with attributes show 

No reward points for this product when attribute chosen

I tried Oksa's solution but did not work out for my case.

I am on ver. 1.6.1.1 with default-bootstrap.

Anyone resolved this issue please share.

Thanks in advance.

[Oksa]

This solution was only for MerseyRay's site.

 

Unfortunately my knowledge of javascript is not enough to give universal solution for all cases.

 

Please give me url of your sites and I try to help each of you.

[cnpark70]

Ok thanks for responding. I really do appreciate someone is actually reading my topic. 

[Darussalam]

This problem is really getting on my nerves. I have tried all the solutions but still not been able to get the points to show on the product page. They just flash and change back to 'No reward points for this product.' after a second. I have reset and deleted the whole module, deleted just the JS folder and reset it. I know it has to do with $ symbol as when I changed the currency localization to put the dollar sign at the end, the discount displays fine. I looked for the line that Oksa mentioned but I don't have a loyalty.js file and didn't find the code anywhere. I have version 1.6.1.4 and sample product can be seen here: http://dar-us-salam.com/english-books/dawah-new-non-muslims/054-a-brief-illustrated-guide-to-understanding-islam-english.html

 

Zameer: I see that all your products are less than $1. You should try to make the ratio amount less than the lowest product for the module to work. Hopefully this can work in your case. When the amount was higher in my shop, the discount didn't even flash.

 

Hoping someone from Prestashop will finally respond with a fix for this error which has caused so much problem for so many people.

Thanks!

[ZMR]

Hello,

 

Thanks for replying, I've sorted out the issue by following the steps above,  and now the rewards point are showing when I set the proper price, but currently I'm having a sale on my website and all products are 50% off and that's why the reward point are not shewing now, but I noticed that this method has a side effect, because now the "Customer Review" Module is not working, when I click to write a review then this message is displayed "This combination does not exist for this product. Please select another combination."

 

Please help how to sort out this issue.

 

Thank you!!

[Darussalam]

Hello, Alas I finally figured out the problem!

I was skipping the js folder in themes/default-bootstrap/js/modules/loyalty/js/loyalty.js

 

I deleted the above file and reset the loyalty module and wola everything working normally!

 

Now although when customer's change combinations the points don't get updated. If someone can help me out or point me in the right direction that would be great.

 

Thanks

[Alffy]

I tried this but it did not work, also Module Loyalty program 1.2.9 on PS1.6.1 does not accept categories selection but only the default selection of root category.

 

Also think PRESTASHOP TEAM must fix this issues. thanks