There is 1 error (s): 1. Email is invalid

[ajensen27]

I have a customer who keeps getting this error message when trying to place an order. Hoping this isn't an issue that is happening to a lot of potential customers.

 

Anyone know why she might be getting this error if she sent me the email address she's using and it looks fine and she has tried 3 other emails as well?

 

"There is 1 error (s):  1. Email is invalid"

 

Website is www (dot) llmedico (dot) com

 

Thanks!!

[Guest]

Works fine for me

 

You have asked the customer for their email address - perhaps they are typing it incorrectly

[ajensen27]

It was a user error. She has a trailing space after the ".com". Is there anyway to add a function in to remove leading or trailing spaces? Feel like this might be happening more often than not due to copying/pasting.

 

Thanks!

[bellini13]

yes, the function is called trim.  you can do this from javascript on the browser side, or you can do it server side in php

[vekia]

as far as i know email address is trimmed by prestashop core while someone creating an account

[ajensen27]

Must not be because I tried putting a trailing space in and registering an email address and go the "Invalid Email Address" error. Can anyone point me as to where I need to add the TRIM function in the code?

 

Thanks!!

[bellini13]

perhaps you are using a custom theme, or an older default theme that does not trim