Resolved: Paypal 3.8.10 with Prestashop 1.6.1 - Image not showing on Mobile checkout

[I Am Ernie]

Hi,

 

I had an issues with the paypal module.  When a user would check-out using a mobile phone they would see the infamous question mark for paypal with no text.  Desktop and tablet worked fine.  This caused users to abandoned their carts when they didn't see the paypal payment method.  I only noticed it on the 1.6.1 upgrade but it's possible it's been an issue for a while.

 

To resolve it I commented out lines 35 & 36 which have the module use a different image for mobile devices. 

 

Hopefully this helps someone else who might be affected.

 

Ernie

[juanmariego]

In which file do you remove those lines? I've the same problem but I can't find them...

 

Thanks

[riggerz29]

I have the same issue using the paypal module and i cant seem to find where im commenting those lines out

[riggerz29]

In which file do you remove those lines? I've the same problem but I can't find them...

 

Thanks

Hi Juanmariego

 

I have managed to fix mine now so try this

 

Locate modules>paypal>views>templates>express_checkout_payment.tpl

 

Within that file change and edit the following line should be line 37

<img src="{$base_dir_ssl|escape:'htmlall':'UTF-8'}modules/paypal/views/img/logos/express_checkout_mobile/CO_{$PayPal_lang_code|escape:'htmlall':'UTF-8'}_orange_295x43.png" />

 

to this

<img src="{$logos.LocalPayPalVerticalSolutionPP|escape:'htmlall':'UTF-8'}" alt="{$PayPal_content.payment_choice|escape:'htmlall':'UTF-8'}" />

 

now mine is working on mobile phones etc

[juanmariego]

Thanks a lot.

 

Finally I find the solution this morning, there was another problem becase there was no text in paypal, checkout button was only in english and the kind of button was a bit different from bank transfer and others. I did some small modifications in the module.

 

I'm going to attach it if someone need it.

 

It's from the last version (V3.10)

 

I've modified a COD module to have a payment in advance but I need to change somethings before put it here.

 

v3.10_paypal.zip

[riggerz29]

Excellent stuff glad you've sorted yours now. Mine is also using version 3.10 so hopefully after you have posted yours other users will have a two fixes to try

[frient]

In my case I resolve it as follows:

 

In modules/paypal/views/templates/hook/express_checkout_payment.tpl

 

Lines 36,37,38 are commented out + Line 45

 

 

Excellent results; PayPal logo and text.

[p.guerin]

Please could you paste me the code or screenshot of the modification ? dont really know how to comment out

[frient]

Please could you paste me the code or screenshot of the modification ? dont really know how to comment out

 

These instructions 100% work for PrestaShop v1.6.1.0 & PayPal module v3.10.0 dated 29/08/2015, with respect to Prestashop's PayPal module developers:

 

After all type of caches, everywhere, are disbled:

1- Go to:  modules/paypal/views/templates/hook/express_checkout_payment.tpl

2- Back up: express_checkout_payment.tpl file

3-

    a. Find: Line 36 >> put this at the beginning of the line:    {*

     b. Find: Line 39 >> put this at the beginning of the line:      *}

     c. Find: Line 45 >> put this at the beginning of the line:      {*

     d. Find: Line 46 >> put this at the beginning of the line:      *}

4- Save

5- Clear all caches, even you disabled them at the beginning just in case..

6- Enjoy!

 

** This fix screenshot: http://i.imgur.com/JFOBOzt.png

 

 

[p.guerin]

Thanks a lot ! But not having the same prestashop version makes appear only a blank on the paypal zone... Thanks anyway for your time