No order confirmation when paying by PayPal

[telefontastatur]

Hello,

 

we have now been using PrestaShop 1.6.0.14 and the PayPal module 3.10.0 for a few weeks. Everything works fine but we realized that there is sometimes no order confirmation when a customer pays by PayPal. I can see the order in the back office and the customer gets the "payment" e-mail but there is no order confirmation. It's a bit confusing because this doesn't happen all the time: There are also orders with an order confirmation. I tried it, too, and received a confirmation so that it seems to be a bit obscure.

 

When I open the details of an order in the back office there should be a "PayPal refund" section above the list of the ordered products. And I found out that this section only exists when an order confirmation has been sent. Does that mean that orders without a confirmation haven't been finished correctly? Is that actually possible?

 

I hope that somebody can help. Thanks a lot in advance!

[apdesigns]

I have been experiencing the same problem:( @telefontastatur, have you managed to figure it out?

[telefontastatur]

I am glad to see that we are not the only ones! Unfortunately, we haven't yet been able to figure it out ... It wouldn't be such a problem if we could request a new order confirmation in the back office but PrestaShop doesn't seem to support this (in contrast to xt:Commerce that we used in the past). :-(

[oscarxu]

My store, the customer can get order confirmation email, but the store owner can not get the order confirmation email.

[cleoni]

I confirm that on two installations I have there is this bug for certain payments performed via PayPal (see below).

 

I have personally verified the problem occurs on two completely different installations of Prestashop of mine, the first is version 1.6.1.0 the second is 1.4.8.2.

 

The problem is the following:

- the seller receives the confirmation from paypal, and

- no confirmation at all from the prestashop site, and

- when inspected, I see that the order is not there (prestashop 1.6) or it is there but is "cancelled" state (prestashop 1.4)

 

The unique common point is: in all cases the customer has specified, in PayPal, a name and email address different to those provided in the order phase.

 

the Prestashop 1.6 is using the very latest PayPal Europe 3.10.2

the Prestashop 1.4 is using a patched of PayPal module 2.8.7

 

None of the two has ever shown this behaviour first than a week ago, so it must be some sort of change that occurred recently on PayPal - Presta server to server communication during the order finalization phase.

 

Hope it helps to get developers on the right direction to solve it ASAP.

Edited November 11, 2015 by cleoni (see edit history)

[skijump]

Wanted to note we are experiencing this issue on a daily basis now. Using prestashop 1.6.1.24. It's such a difficult issue that after 6 years of Prestashop we are thinking of moving over to Shopify.