atomicrebel Posted July 5, 2015 Share Posted July 5, 2015 Hi, all sections on my site were working great, however, i start nothing issues last week when trying to configure, or edit modules, sometimes, it wouldn´t save the changes, had to keep refreshing the page, anyway, i kept adding modules, and sudenlly, now,any option i click from module section, become a blank skreen, never shown up any error message, i`m using prestashop 1.6.1.0 , the site theme has always been the same, meanwhile, my server hosting as increase the memory to 1024 MB, however, the issue persist, does anyone have an ideia how to solve it? Thank you Link to comment Share on other sites More sharing options...
vekia Posted July 5, 2015 Share Posted July 5, 2015 white page = errors please turn on error reporting in your store then try to reproduce error you will see detailed error report then please paste it here for more informations Link to comment Share on other sites More sharing options...
atomicrebel Posted July 5, 2015 Author Share Posted July 5, 2015 Wich are the steps to turn on error reporting on my store, shall it be done in cpanel ? Thank you Link to comment Share on other sites More sharing options...
vekia Posted July 5, 2015 Share Posted July 5, 2015 to turn on error reporting it is necessary to alter prestashop configuration file open: config/defines.inc.php find this line: define('_PS_MODE_DEV_', false); change to look like this: define('_PS_MODE_DEV_', true); source: enable error reporting in PrestaShop Link to comment Share on other sites More sharing options...
atomicrebel Posted July 6, 2015 Author Share Posted July 6, 2015 I can´t find that fille, could i send to an email my cpanel and site log in datas, so you could go there and try to solve it? Thanks Link to comment Share on other sites More sharing options...
atomicrebel Posted July 8, 2015 Author Share Posted July 8, 2015 Already made the required changes on: define('_PS_MODE_DEV_', false); , however, when clicking on my backoffice mdules section, no error show up, the screen continues white Link to comment Share on other sites More sharing options...
vekia Posted July 8, 2015 Share Posted July 8, 2015 so we have a problem :/ do you have some kind of php error logs on your hosting account? Link to comment Share on other sites More sharing options...
atomicrebel Posted July 9, 2015 Author Share Posted July 9, 2015 A backup and database restore has solve the issue on modules section, it´s working great now Thank you Victória Link to comment Share on other sites More sharing options...
vekia Posted July 9, 2015 Share Posted July 9, 2015 thank you for information where the problem was im going to mark your answer as a solution to problem in this thread Link to comment Share on other sites More sharing options...
Xanderzone Posted July 31, 2015 Share Posted July 31, 2015 Can you give the steps you did to resolve the problem because I have never made a backup of my store. Can I do it now and then restore from this backup and the problem is solved. The last thing I did is install a theme provider from a third part because it was a requirement to install wordpress plugin for a blog in my store. Please share the solution Link to comment Share on other sites More sharing options...
Xanderzone Posted July 31, 2015 Share Posted July 31, 2015 I forgot something, the message that I get when I press the module section is "Hi there! I'm just a plugin, not much I can do when called directly" in white screen. Link to comment Share on other sites More sharing options...
atomicrebel Posted July 31, 2015 Author Share Posted July 31, 2015 To solve it, i requested my host provider support to make the backup and restore Link to comment Share on other sites More sharing options...
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