CARIBEE ITALIA Posted July 2, 2015 Share Posted July 2, 2015 Hello from today, without any update/reconfiguration or other maintenance operation, the payment system trough paypal is not working anymore. Checked with paypal, reinstalled the module...nothing change. The check out process end with this error message: Error occurred: Please try to contact the merchant: PayPal response: TIMESTAMP -> 2015-07-02T11:08:33Z L_ERRORCODE0 -> 10002 L_SHORTMESSAGE0 -> Security error L_LONGMESSAGE0 -> Security header is not valid L_SEVERITYCODE0 -> Error Any idea? Thank you in advance Link to comment Share on other sites More sharing options...
milleetunesoies Posted July 2, 2015 Share Posted July 2, 2015 Hi Have you tried to remove the paypal module at all and tried to reinstall it. Also do not use the express check out as there is an issue with it when you install it blocks some payment module, I know it does not work with bank transfer, payplug or klikandpay. I had the express check out and removed it several months ago. Have you checked that you have authorised paypal for the country you want to sell, you must have paypal ticked in the payment list in the countries otherwise it won't work neither. Link to comment Share on other sites More sharing options...
selectshop.at Posted July 4, 2015 Share Posted July 4, 2015 Mainly this error is saying that something wrong with your paypal account configuration. - You should have a certified paypal account to use paypal. - You should revise the credentials you added to the configuration of your module. Use copy and paste and add the correct credentials. Pay attention to don't copy also blank characters before or after. - And at least: as milleetunesoies told: disable the paypal express option. This is not working for several countries, but it is a paypal problem and not a Prestashop one. I'm having also issues with paypal express and wordPress payment... Link to comment Share on other sites More sharing options...
Dh42 Posted July 5, 2015 Share Posted July 5, 2015 This might help, https://dh42.com/support/knowledgebase/3/PrestaShop-Paypal-Error-10002.html Link to comment Share on other sites More sharing options...
CARIBEE ITALIA Posted July 5, 2015 Author Share Posted July 5, 2015 many thanks to everybody. At the moment, thanks also to paypal technicalsupport, the paypal module is working again, I'll keep on eye on express checkout, but can't understand why/who/when the previously working setup of the module has been modified.... Kind regards Link to comment Share on other sites More sharing options...
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