wide-eyed Posted June 29, 2015 Share Posted June 29, 2015 We are using the PS default template and would like to know how we add tracking numbers or notes to orders so that they are visible to customers. Link to comment Share on other sites More sharing options...
irrelevant Posted June 30, 2015 Share Posted June 30, 2015 (edited) If you view the order in back office, in the shipping box you will see an "Edit" button alongside the carrier name. This allows you to enter the tracking number, and doing so will send a "Package in transit" email to the customer with that number. Notes can be entered similarly in the "Messages" section; the "display to customer" option will email it to the customer too. Edited June 30, 2015 by irrelevant (see edit history) 1 Link to comment Share on other sites More sharing options...
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