TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: error

[freshTIC]

Hi,

 

I need some help, please.

 

I can't create new accounts from the autentication page. Clicking on the button to create an new account, the page returns the following error:

 

TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: error

 

And the form does not open.

 

I searched for a solution through the forums and Internet before creating this thread, but it did not work nothing. 

 

These are some of the things I've tried:

 

- I have not done any translation directly modifying files, Forever I have done from the backend. But just in case I have checked that all files are properly encoded in UTF 8.

 

- I have disabled the mobile theme.

 

- I deleted the cache memory on several occasions from the backend, also through ftp erasing all files in the folders: /cache/smarty/cache and /cache/smarty/compiled

 

- I probed to completely disable cache and CCC

 

- I increased the value of max_execution_time in php.ini to 180

 

- I upgraded to version 5.4 php

 

None of this has worked, the error persists.

 

The only thing that serves is to disable the option: move javascript to the end, in the CCC options. But this causes stop the AJAX cart module function and other several errors.

 

My shop use de 1.6.0.14 version of prestashop.

 

My server use ningx and php-fpm over ningx, memcache and version 5.4 of PHP.

 

I appreciate any help in this regard.

[tuk66]

It works for me. I clicked at "Iniciar sesión" and got the "Autenticación" page.

[shopaccesorii]

I have exactly the same problem, same error.

 

Have you found the solution?

 

Thanks

Silviu

[sduran]

I have a big problem with my onlineshop http://www.skyway.mx

I have an authentication error and happens when the client wants to create an account. I have read many possible solutions and I could not fix mine

http://skyway.mx/inicio-sesion?back=my-account

 

The error is:

TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror

 

For more details of the problem I went to the Theme folder, authentication.js made a change on the line 82:

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + XMLHttpRequest + "\n" + 'Text status: ' + textStatus;

 

to

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + errorThrown + "\n" + 'Text status: ' + textStatus; 

 

And the mistake was more explicit, the result was as follows:

TECHNICAL ERROR: unable to load form. Details: Error thrown: SyntaxError: Unexpected token < Text status: parsererror

 

I appreciate the support that this community has provided, and that helped me solve many cases. Only I could with this problem and I'm a little stressed.

 

Thanks - Sergio Duran

[tuk66]

This problem is deeply in your shop. You can debug it and find the solution quickly or try trial and error approach. I can help you with the first.

[Jebi]

Hi, I have the same problem now. Sduran it seems you fixed, so can you share with us the solution? I already tried the same list of things from freshTIC.

 

Prestashop 1.5.6.2 for me.

 

Thanks.

 

Regards,

Sergio

[danielPT]

I have the same problem and it's caused by the Kaspersky Internet Security. KIS2015 considered it's Phishing and blocking the internet connection from my store URL.

 

Try add your URL to the KIS "Trusted Web Pages" and test.

 

I have KIS in Portuguese, but i think this is the correct steps:

In your KIS click on Settings -  Protection Center - Web Anti-Virus - Advanced Settings - Configure Trusted Web pages - Add your URL to the Trusted Web Pages (don't forget the * at the end of the URL) and Activate.