Paypal payment but no orders

[DellaM]

I was testing my website, I successfully pay the order on my website but in my front office there's no order showing up. I got payment successful email as a customer and got a payment received email as web host. 

 

Is there anyone knows how to fix that? 

[El Patron]

these are very difficult to debug in forum and I've seen loads of them.  Assumption PayPal USA/Canada/Mexico yes?   What is your version of PrestaShop?

 

almost always it is error 'no order status'

 

check that you have paypal order status in back office-->order-->statues

 

here is example of statues from working shop, and status after PayPal USA/Can/Mex order completion.

 

http://screencast.com/t/OzPnhX1j5yub

[El Patron]

also to verify 'why' no order, turn on ps debug mode and re-create.

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

[DellaM]

these are very difficult to debug in forum and I've seen loads of them.  Assumption PayPal USA/Canada/Mexico yes?   What is your version of PrestaShop?

 

almost always it is error 'no order status'

 

check that you have paypal order status in back office-->order-->statues

 

here is example of statues from working shop, and status after PayPal USA/Can/Mex order completion.

 

http://screencast.com/t/OzPnhX1j5yub

I compared mine with it, I think I have the same settings.

[El Patron]

In all honesty I have not seen this issue solved in the forum.  I can move to 'paid section' where there are some good affordable ps geeks that can help, that's my best advice.  oxeo or bellini13.  Hopefully someone will come here and save the day.

 

you can try (download paypal usa/can/mex), then uninstall/delete current PayPal (have credentials handy).

 

Then re-install the module/configure..test...

 

good luck!