fox_vic Posted June 23, 2015 Share Posted June 23, 2015 Hi, I cannot get the voucher box to appear in the checkout. I have installed the Gift Card module and am trying to understand cart rules. I have not used cart rules before. I can get the rules to work when it is something simple like free shipping for orders over $300, but I cannot get the voucher box to appear. I have tried several cart rules such as the customer entering PICKUP in the voucher box to get free shipping. It all looks simple and I am sure I have filled everything out correctly, however in checkout, the voucher box is not appearing. I originally had the Perfectum theme but when I couldn't get the voucher box to work, I changed back to the default theme. I am wondering if there is something from the Perfectum theme that is preventing the voucher box from appearing, or whether I am filling out the cart rules incorrectly. Any advice appreciated. Lisa Link to comment Share on other sites More sharing options...
vekia Posted June 23, 2015 Share Posted June 23, 2015 please share url there is a chance that this filed is hidden with some css styles. Link to comment Share on other sites More sharing options...
fox_vic Posted June 23, 2015 Author Share Posted June 23, 2015 The URL is www.cliviamarket.com. thanks, Lisa Link to comment Share on other sites More sharing options...
Myrte Posted June 25, 2015 Share Posted June 25, 2015 Hi! I have the same problem. But for me the free shipping doesn't work either. I've upgraded from 1.4 to 1.6 and the old vouchers can't be found anymore, so I tried to set up new ones, that don't work now. I want to offer free shipping on domestic orders over 50 euro. I didn't enter a code because I want it to be done automatically. The box doesn't appear so I think it is bigger than just the single cart rule that doesn't work. And if I try to set up a second rule it doesn't get accepted:"An error occurred while creating an object. cart_rule (Duplicate entry '3-7' for key 'PRIMARY')" Anyone any idea? Thank you for your time! Myrte Link to comment Share on other sites More sharing options...
vekia Posted June 25, 2015 Share Posted June 25, 2015 The URL is www.cliviamarket.com. thanks, Lisa this is what i see on your website Link to comment Share on other sites More sharing options...
fox_vic Posted June 25, 2015 Author Share Posted June 25, 2015 That is really strange because I cannot see that whether logged in or not logged in. I have attached a screenshot of what I see. Lisa Link to comment Share on other sites More sharing options...
HHardware Posted July 1, 2015 Share Posted July 1, 2015 Hi, I am having the same problem, cannot get voucher box to appear. My URL is as follows http://www.homehardware.ie/ Did you get it sorted Lisa as when i go int your shop i can see the voucher box. Any help appreciated Kevin Link to comment Share on other sites More sharing options...
HHardware Posted July 1, 2015 Share Posted July 1, 2015 Hi, I cleared my browsing data, including browsing history, download history, cookies and other site and plug in data, cached images and files and my voucher box is back. Hopefully may help others Kevin Link to comment Share on other sites More sharing options...
fox_vic Posted July 1, 2015 Author Share Posted July 1, 2015 Good news Kevin. I can see the voucher box if I am using Firefox or Internet Explorer but not Google Chrome, which was my main browser. I just have to hope my customers don't use Chrome. Lisa Link to comment Share on other sites More sharing options...
Myrte Posted July 2, 2015 Share Posted July 2, 2015 With me, the problem had something to do with the customergroups. The rules pointed out to a group that didn't exist. While upgrading some groups were added and some were not copied. A pro helped me set this straight. Perhaps this helps. Link to comment Share on other sites More sharing options...
Enfys Posted October 23, 2015 Share Posted October 23, 2015 I have the same problem, no voucher box. I'll try some of the suggestions here and keep my fingers crossed! Link to comment Share on other sites More sharing options...
Ms_L Posted December 14, 2015 Share Posted December 14, 2015 I've the same problem, the Vouchers field is missing in Chrome browser but appears and functions perfectly fine in IE and Safari browsers. We're using PS1.6.0.9 and the default theme, without any third party module. Any help will be greatly appreciated. Link to comment Share on other sites More sharing options...
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