Multiple Failed Payments From Customers? How Bizarre?

[Kyle1988]

Hello all,

 

Hopefully someone far more experienced with Prestashop can help me with this. I am having customers join my site as a member. They purchase a service for £30. However when they are returning to my shop a week or month down the line their payment is often failing? Their card details are stored so why does this happen? About 40% are having to re enter their details or are having to call and make payment over the phone. I've attached a picture to show you just a sample of fails.

 

Just to note I am using the cloud version of Prestashop, my gateway is linked to Realex and card storage is enable.

 

Thank you in advance for the help!
 

All the best

 

Kyle

[selectshop.at]

Seems that you are using a third party module for VIP or Member service ? As your case is a very specific one, you should contact the support of Cloud. Go to the tab "support" on your Cloud account and open a support ticket. Here in forum you will not receive any helping answer to your problem.