How customer can cancel his order within few minutes ?

[Sandeep Tiwari]

Hello Team

 

Can customer cancel his own order if he/she orders a wrong product , please let me know .its very urgent.  I can see its only possible after order gets delivered. but what if he wants to cancel his order right away.

 

Regards

[NemoPS]

Not possible without an extensive modification (which would be too long to explain in a forum thread really). You should create a new controller where the customer has access to his order history, and add a button, linked to a controller method, that can void recent orders.
 

[bellini13]

One issue you will need to think through, is how would the customer be refunded?  Not all payment providers offer a way to systemically refund the payment, so the merchant still needs to be made aware so they can take action to void/refund the transaction.

 

In my mind, I want to interact with the customer via a Live Chat or Contact Us form, and not allow them to do this by themselves

[mushino]

Hi, simply add a button "Delete your order" in file my-profile.tpl, this link open contact form, in which for each communication the customers can already ask the deletion of his order. But it's only an email to the buyer.

 

I do the same by editing history.tpl

Edited June 24, 2015 by mushino (see edit history)

[Sandeep Tiwari]

Thanks Bellini , the important thing is you also need to refund while deletion of your order. I have done the refund of my payment module and delete order functionaliy on my store although it has taken two days . 

 

Thanks everyone.