Error on copying image

[siliconchip]

Oh dear me I need some help from an expert please. I have a shop "annashappytrotters.co.uk" which is running good from the front end, but not so successful from the back office. I am suddenly unable to upload images. I can select the image, but when I click File Upload button the following message is displayed after 4 - 5 seconds "Error on copying image".

 

So what have I tried...

 

• I have reduced the size of image
• I have tried other images that are already displayed
• I have replaced the Fileuploader.php file
• I've cleared the cache
• I've looked on the Forum and tried those suggestions
• I've tried using both Chrome and IE

None of the above has worked.

 

I am using Prestashop version 1.6.0.14 and made no changes or updates to modules or application. One more thing I've noticed is that compared to other shops I manage, this one is slow when using the back office.

 

Any help would be appreciated please.

 

[NemoPS]

Something might have changed at a server level. Are you having this issue with all images or just when uploading from the product page? It could be a permission-related problem

[silicon-chip]

Its from the Product page then clicking images that I have the problem.

I have attached a picture of the error... 

[NemoPS]

What about category images?

[Zohaib-fk]

Hi,

If your prestashop application running on linux server ,please check the permission of the folder where files are getting copied.

Basically when user upload image then image get copied to required folder,if that folder do not have apropriate permission then error might come.

 

PrestaShop Tutorials Videos [How to do Tasks]

https://www.prestashop.com/forums/topic/907438-prestashop-tutorials-videos-how-to-do-tasks/

Edited June 26, 2021 by Zohaib-fk
Post Updated (see edit history)