Email templates disappeared

[Lubo9]

Hello,

can somebody give me a help?

 

1. I wanted to translate email templates into my Slovak language. I did saw there 66 core emails for Slovak language at first.

2.Then I have translated one of the template, clicked on the Save and Stay, but then there was warning: A mail directory exists for the "sk" language, but not for the default language (en) in /themes/default-bootstrap/mails

3. Now I see "0 core emails" and another warning below: There was a problem getting the mail files. English language files must exist in /homez.106/pfr1391231/www//themes/default-bootstrap/mails/en/ folder

 

What is even bigger problem:

4. Email notification now has corrupted layout.

5. Links in emails are NOT WORKING AT ALL! This is a huge problem I can not run eshop with this.

6. I do not know if it relates, but I am not receving ANY email NOTIFICATIONS (such as info about new order) as a shop owner. That is also big problem.

7. When I look at emails templates in English language and click on Preview, I see preview with 404 error page.

 

I did ask support team, they recommended to reimport Slovak language. I did it but it not helped. Now I am waiting for another answer, but probably some experienced user here in forum could help me somehow.

I am tryning to setup shop on Cloud.

 

Thank you very much.

Lubo.

[selectshop.at]

Another user had the same problem, please see here:

 

https://www.prestashop.com/forums/topic/424371-changing-invoices/page-2?do=findComment&comment=2063633

 

The solution of it you will find there on the next topic: https://www.prestashop.com/forums/topic/424371-changing-invoices/page-2?do=findComment&comment=2063721 You need a help of support Team on cloud for to debug your problem, cause you are not able to access to core folders.

[Lubo9]

Thank you selectshop.

They have resolved some of my problems (no. 1 - 3).

Remainig items are still issues, waiting for another ticket reply ...

 

Probably I should create new post, becasue subject of this is not relevant to remaining issues. I will see if they help me with them.

 

Lubo.