penguinyell Posted May 20, 2015 Share Posted May 20, 2015 Hello prestashop community, I try uploading an image to embed in my CMS "FAQ" page and immediately, a question mark is in its place (even in the back office). Here is a screenshot in the back office. https://drive.google.com/file/d/0B4JRVh1zhSeATkgzcEtZVkNtRjg/view?usp=sharing The same issue shows in the front office: https://www.penguinyell.com/content/9-faq As you can see, the image is replaced by a question mark. Any thoughts? Thanks guys! Link to comment Share on other sites More sharing options...
penguinyell Posted May 21, 2015 Author Share Posted May 21, 2015 *bump* Link to comment Share on other sites More sharing options...
penguinyell Posted May 21, 2015 Author Share Posted May 21, 2015 OK. So I noticed this problem started AFTER I changed my shop domain and ssl domain (in the back office, preferences > SEO&URLS) from penguinyell.com to www.penguinyell.com I added the "www." so is this affecting my image directories? What do I need to do to my image directories? By the way, my image in the screenshot from my initial email is showing on my site now... only because I temporarily reverted back to penguinyell.com (without the www.) But I still need a permanent solution. Any thoughts? Thank you prestashop forums! Link to comment Share on other sites More sharing options...
dnugent Posted May 22, 2015 Share Posted May 22, 2015 What happens if you do a DNS re-direct - do you loose your images? Link to comment Share on other sites More sharing options...
penguinyell Posted May 27, 2015 Author Share Posted May 27, 2015 Hi! Thanks dnugent! I'll test that out. What I do know is that when I change the SSL domain (under "set shop URL" in the back office) to include the "www." , my entire site begins to misbehave. For example, when I add something to cart, the cart shows as empty. (And of course, I have the image issue I brought up.) When I remove the www. and revert to how I originally had the domain typed out, every thing is fine. But I need the SSL URL to match my SSL certificate (my SSL certificate is for www.penguinyell.com) But when I change it to match my certificate, my site begins to act weird! Is there something special I'm supposed to do to my web site when I modify the SSL URL in the back office? Thank you! Link to comment Share on other sites More sharing options...
dnugent Posted May 27, 2015 Share Posted May 27, 2015 Also in the BO you need to enable SSL under preferences Also check back office preferences-->seo & urls-->scroll down and change your 'Shop domain name' to that of you new domain name. You may want to clear your browser cache/cookies as well. Dave Link to comment Share on other sites More sharing options...
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