blackwinds Posted May 9, 2015 Share Posted May 9, 2015 Hi to all We get an order its paid with credit card no problem at all but at back office the item or product is not displayed picture 1 When we check customers => shopping carts = there is an cart and we can see the ordered products picture 2 How it can be possible is any one has idea ?P.S. no paypal module is active or installed Link to comment Share on other sites More sharing options...
Dh42 Posted May 10, 2015 Share Posted May 10, 2015 Did you import your products? Is there an error message when you do a test order with the same products? Link to comment Share on other sites More sharing options...
bellini13 Posted May 10, 2015 Share Posted May 10, 2015 and what payment module is used? Link to comment Share on other sites More sharing options...
blackwinds Posted May 11, 2015 Author Share Posted May 11, 2015 I don't import products and no i dont make order with same products but customers buy different products may be happened with 10 different products I use a turkısh company product SanalPOSPRO http://sanalpospro.com/ accept all credit cards Link to comment Share on other sites More sharing options...
bellini13 Posted May 14, 2015 Share Posted May 14, 2015 you said originally that you received an order paid with a credit card We get an order its paid with credit card no problem at all but at back office the item or product is not displayed so I asked what payment module is used? Link to comment Share on other sites More sharing options...
blackwinds Posted May 14, 2015 Author Share Posted May 14, 2015 I use a turkısh company product SanalPOSPRO http://sanalpospro.com/ accept all credit cards Link to comment Share on other sites More sharing options...
bellini13 Posted May 15, 2015 Share Posted May 15, 2015 and what PAYMENT MODULE are you using? Link to comment Share on other sites More sharing options...
blackwinds Posted May 16, 2015 Author Share Posted May 16, 2015 SanalPOSPRO http://sanalpospro.com/ as i said before it think its not related with the payment gateway Link to comment Share on other sites More sharing options...
razaro Posted May 16, 2015 Share Posted May 16, 2015 @bellini13 Think he uses https://prestashopmodul.com/en/home/35-prestashop-3d-sanalpospro-payu-ipara.html @blackwinds And to ask also you make orders by your self in back office ? Looks to me like cart id is not connected correctly with modules validateOrder. Link to comment Share on other sites More sharing options...
blackwinds Posted May 16, 2015 Author Share Posted May 16, 2015 I don't have any idea but today we get an order its seems normal with products i don't understand what is the problem with previous orders Link to comment Share on other sites More sharing options...
bellini13 Posted May 17, 2015 Share Posted May 17, 2015 Step 1: Figure out what PAYMENT MODULE you are using. SanalPOSPRO is not a payment module, they are the payment processor. Step 2: Reach out to the author of the PAYMENT MODULE, and report the issue to them Link to comment Share on other sites More sharing options...
blackwinds Posted May 17, 2015 Author Share Posted May 17, 2015 Thanks for your advice Link to comment Share on other sites More sharing options...
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