shacker Posted May 8, 2015 Share Posted May 8, 2015 Hi. I get some mails from a customer that dont get the download link the order ID is #311792 Link to comment Share on other sites More sharing options...
bellini13 Posted May 9, 2015 Share Posted May 9, 2015 (edited) did they confirm it is not in their spam/junk filter? did they log into the addons account, and try to download it directly? Edited May 9, 2015 by bellini13 (see edit history) Link to comment Share on other sites More sharing options...
shacker Posted May 9, 2015 Author Share Posted May 9, 2015 (edited) yeap, but looks like cant download from the download sections too. I can see the order confirmed in my BO, but can do anything else Edited May 9, 2015 by shacker (see edit history) Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted May 11, 2015 Share Posted May 11, 2015 Hi Lucas! Your customer did not confirm his account on Addons. I think it's because of his email address with a @"custom-domain". Try asking him to change his email address on Addons and verify his account. It will solve both your problems Link to comment Share on other sites More sharing options...
shacker Posted May 11, 2015 Author Share Posted May 11, 2015 thanks a lot Link to comment Share on other sites More sharing options...
shacker Posted May 12, 2015 Author Share Posted May 12, 2015 Hi Lucas! Your customer did not confirm his account on Addons. I think it's because of his email address with a @"custom-domain". Try asking him to change his email address on Addons and verify his account. It will solve both your problems Hi. I sended all the info to customer, but looks like cant read it, i get another mail from him: hello this is my 4th message without reply!! re my account activation!!!!!. I purchased a module but i'm unable to download it because i have not received the activation email. please answer!!!! Thanks Miki Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted May 12, 2015 Share Posted May 12, 2015 Of course, since his own email server does not work properly I'll send you his detailed contact info via private message, so you can reach to him (on the phone, maybe). Does that sound ok? Thanks Link to comment Share on other sites More sharing options...
shacker Posted May 12, 2015 Author Share Posted May 12, 2015 sorry but i cant call. i sended mails to check if he gets the mails Link to comment Share on other sites More sharing options...
Xavier du Tertre Posted May 12, 2015 Share Posted May 12, 2015 Ok great. If he hasn't replied by tomorrow, tell me and I'll call, ok? Link to comment Share on other sites More sharing options...
shacker Posted May 12, 2015 Author Share Posted May 12, 2015 ok, Thanks. Can you check my private msg ? Link to comment Share on other sites More sharing options...
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