"Too many connections" error

[burning-games]

[sOLVED: it's a Prestashop issue that is being currently taken care of. Read more here https://www.prestash...y/#entry2043113]

 

Hello everybody,

 

I am a user of Cloud Prestashop, and we have been very happy with its performance until the following error is appearing when trying to access both backend and fronted. 

 

Link to database cannot be established: SQLSTATE[08004] [1040] Too many connections

 

Our site is not very popular and its not very likely that there was a big upsurge of interest suddenly, so what can that be about?

As it is Cloud Prestashop, I believe I cannot access the database etc. and even if I could I am not knowledgable with coding.

 

What do you think I could do? Will the site come back to life on itself? How can I save the orders if not? 

This is the URL to the site: http://burningstore.pswebshop.com

 

Thanks in advance!
 

Edited May 1, 2015 by burning-games (see edit history)

[selectshop.at]

Fixed about 17:00.

[chicenfripes]

Hello, 

 

I have the same problem since 1h ...

And It's also impossible to connect to the section "Help" 

I have this message when I want to connect to mys front office : Link to database cannot be established: SQLSTATE[08004] [1040] Too many connections

and I have another message when I'm trying to connect to may back ofice : 502 bad gateway

 

Thanks everybody

[selectshop.at]

See answer here: https://www.prestashop.com/forums/topic/440066-502-bad-gateway/?do=findComment&comment=2043113

[burning-games]

Thanks for your answer Selectshop.at.

Our page just got back to life, so it seems they are working hard to fix the issue. Hopefully your site will get back to normal too, Chicenfripes.

[shacker]

looks like its a problem with the database and the amount of users connected that dont close the conenctions.

The only thing that can do is contact prestacloud to help and reset connections

[selectshop.at]

PS Cloud down solved yesterday late afternoon.

 

Problem happening today again: https://www.prestashop.com/forums/topic/440195-again-502-bad-gateway/

Edited May 2, 2015 by selectshop.at (see edit history)

[dimavlasov]

It is steel Link to database cannot be established: SQLSTATE[HY000] [1040] Too many connections

[canada7]

Same problem since 4h!

Link to database cannot be established: SQLSTATE[HY000] [1040] Too many connections

What can I do about it?

I don't have access to the admin panel of my shop (prestashop cloud)...

 

Thanks!

[dimavlasov]

now its 502 ngix

[dimavlasov]

how long does it take to fix it?

[dimavlasov]

502 Bad Gateway

nginx

[Lmadison]

Link to database cannot be established: SQLSTATE[HY000] [1040] Too many connections. I am getting this error plus my site has been running extremly slow. If this is a "Cloud" problem how do we not partisapate in it?

[selectshop.at]

There are no incident today. See the status here: http://status.prestashop.com/

 

When did you have this incident ? It is still available ?

[newcomer]

Just got this problem

[pevoct]

Hello, same problem today for me.

Am I the only one?

Link to database cannot be established: SQLSTATE[08004] [1040] Too many connections

[shacker]

better contact your host for this issue.

[selectshop.at]

i have same problem too before.

Besides your site is not a Prestashop, are you sure, you are talking about Prestashop Cloud hosting problem ? I think or the site you linked in signature is not the correct one, or you are not on Prestashop Cloud, cause there are no incidents reported, for about the last weeks: http://status.prestashop.com/