samdrp Posted April 28, 2015 Share Posted April 28, 2015 Hi, New to all this but we changed to a VPS server from shared and all of the sudden I am getting this error when purchasing a membership to the site. I deleted the htaccess file and regenerated it and also generated new friendly urls. The url shows the following the membership is trying to go to this link http://www.designtra...l/buymembership but if it goes to this link it works http://www.designtrade.net/order Link to comment Share on other sites More sharing options...
NemoPS Posted April 29, 2015 Share Posted April 29, 2015 You should reach out the developer (agile) and ask him what could be wrong, as you are using his paypal and membership modules Link to comment Share on other sites More sharing options...
samdrp Posted April 29, 2015 Author Share Posted April 29, 2015 I did reach out to them and they were not much help. The strange this is that Friday it was working, then Monday got the error again. regenerated the htaccess file and worked again, then Yesterday morning same thing. This time regenerating did not work Link to comment Share on other sites More sharing options...
NemoPS Posted May 1, 2015 Share Posted May 1, 2015 Is it adding anything to the htaccess? Link to comment Share on other sites More sharing options...
moniza66 Posted June 13, 2015 Share Posted June 13, 2015 Hi , I got error 500 as well, all of a sudden while adding new products to my site, the error reporting page show the following: Fatal Error:Class Tools not found in /home/www/prestashop/config/config.inc.php on line 65 What is wrong? I can't access my page or my back office, it's very frustrating that I seriously considering some other shopping cart if I can't find an answer and fix this problem by tomorrow. I need to know why this happen, because I just have around 300 to 500 items (more like 300) but if there is a limitation on a number of products then I should be made aware of before this non sense. Link to comment Share on other sites More sharing options...
NemoPS Posted June 13, 2015 Share Posted June 13, 2015 Are you sure nobody erased the class?First, clear this file: cache/class_index.phpjust erase it. If the error persists, navigate to classes/ and see if Tools is there. Or actually do this first. If not, grab it out of a clean package of your prestashop version Link to comment Share on other sites More sharing options...
moniza66 Posted June 13, 2015 Share Posted June 13, 2015 No I didn't erase class but I do use presta shop cleaner once in a while to "FIX" and clean the database but in this case I was just adding products, and I checked and cache is there but when I open the folder there is no class_index.php I have index.php by it's self and some other cache.php and others but not class, unless I have to look somewhere else for it. Oh and under class there is tools.php So which files are safe for me to upload and replace to try to fix this problem? And... Was this caused by having to many inventory items (about 300 and counting) or to many subcategories? Link to comment Share on other sites More sharing options...
NemoPS Posted June 15, 2015 Share Posted June 15, 2015 I wouldn't use the prestashop cleaner if I were in you Do you have Tools.php inside the classes/ folder? Link to comment Share on other sites More sharing options...
samdrp Posted June 15, 2015 Author Share Posted June 15, 2015 I found out my problem was a setting in the agile membership module and how the memberships were created. I have had the 500 error many times while developing this but regenerating the .htaccess file many times fixed the problems after I had made so many changes. Link to comment Share on other sites More sharing options...
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