Need help fixing a problem with orders not validating

[Andrew H]

Orders aren't validating in my PS installation.  The orders don't appear in the back office and the "customer" arrives at a blank page (or an order summary in the case of PayPal).

 

Originally I thought the problem was specific to PayPal and then realised no orders were validating, even check/bank wire -I get a 500 error.

 

It's on a 1.5.3 Prestashop store.  I think the problem is related to the database in some way because the store is a copy of another store I operate (which works fine).  I don't want to upgrade at the moment...

 

thanks

 

 

(I will only offer the work to someone who's been active for a while on the PS forum)

[CarlosC]

Hi,

 

Did you enable the prestashop debug to get more information about the problem?

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

[Mohamadou Ndiaye]

Hi,

try to recompile templates' files and clean the cache . Let me know if your are something new

[RedBlink]

I would do a couple of things.

 

1) Download code from both of your website and do a diff using WinMerge or Meld. This should give you some information.

2) I think your fix probably lies in your DB config however. I would carefully look at what is configured. Here again I would even dump the tables and do a diff.

3) I would pay attention to the error log to see what it is saying.  Do you have relevant logs to share?