aandrade Posted April 10, 2015 Share Posted April 10, 2015 (edited) SOLVED. I had accidentaly deleted files associated with an ftp account. I should NOT of deleted the files only the account!!! My BIG Mistake. I was able to retrieve all the files and folders from a back up but I can't get the website back or get back in to the back office log in. It can't seem to find the link of files to this. I've spent over 3 hours seraching for similar issues and will continue to do so but really need some some HELP! Can anyone PLEASE offer me some assistance... Thanks in advance. Edited April 14, 2015 by aandrade (see edit history) Link to comment Share on other sites More sharing options...
Naldinho Posted April 10, 2015 Share Posted April 10, 2015 Have you tried contacting your hosting provider? Most of the decent providers have backups and can restore you. Beyond that no one is going to be able to help you since we can't see what is missing Link to comment Share on other sites More sharing options...
aandrade Posted April 10, 2015 Author Share Posted April 10, 2015 I have contacted them and they said all the files are back and nothing seems to be missing. The files and folders are all back, I just can't get the admin panel back. Both the admin panel and website when visited want to download the index.php script?? Any ideas on this one? Link to comment Share on other sites More sharing options...
D-fox Posted April 11, 2015 Share Posted April 11, 2015 (edited) Reset firefox :-) your image shows that firefox cannot understand a PHP file and wants to download it. or hoster does not have PHP, or your URL leads to a localhost. But in any case PHP is not interpreted correctly, nothing will work unless you repair. I tested your links and it works on my side....I can see your home page with pannel: DUE TO TECHNICAL ISSUES... Edited April 11, 2015 by Sarahd (see edit history) Link to comment Share on other sites More sharing options...
aandrade Posted April 11, 2015 Author Share Posted April 11, 2015 Thanks for your reply Sarahd. I just reset firefox and still get the same error. I had to revert back to my old website which is what you have seen. My prestashop admin panel is lost..somehow??.. I have all the files and folders back to where they belong (prestashop) just can't get into the back office. Password and login is exactly the same and I am able to see the config files and settings in the config file. Did a restart on the server, apache and just about everything I can restart! lol. I am missing something though! Is there another way to reset prestashop? I think the links or something is lost. I even tried to install a fresh PS (same version) on another directory but with no luck. Link to comment Share on other sites More sharing options...
aandrade Posted April 14, 2015 Author Share Posted April 14, 2015 Hey guys, thank you for your replies! So it turned out to be a problem with my PHP handler on the server. Changed one option and it all came back. A big THANK YOU to Lesley at DesignHaus 42 for his help on this. Link to comment Share on other sites More sharing options...
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