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Problem: Back office order status not in line with inner order status


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Version: 1.6.0.11 

URL: www.ecigonly.com

 

Hello, 

 

I've looked into the forum to find an answer, but it seems nothing was treated regarding this. 

 

I get orders that arrive as "Payment Accepted".

I use multi-tab on Chrome to switch them to "In Preparation". 

Everything is fine for the moment. 

 

Once orders have been prepared and ready to ship, I multi-tab the orders to switch them to "Shipping in progress". 

 

In the Back office order page, even after refreshing, the status stay at "In Preparation", but when I click on each individual order, the inner status of each order is at "Shipping in Progress" (which is good at least). 

 

Therefore, when I am through with all my orders, the prestashop dashboard still indicates the number of orders that are "In Preparation" (which is wrong as all orders have been shipped). 

 

Regarding the environment, we recently changed servers. On the preceding one, we did not activate the cache. On the new one, it is active. We think it is due to the cache, but we actually need it for Mister Google to treat us right :) 

 

Is there a way to disable the back office cache, but keep the websites cache active? Do you think the issue is actually cache related? 

 

Thanks all :)

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