Uploaded Product Images are showing question mark

[dimanapp]

Hi *,

 

seems to be a common topic on the forum, but none of the previous posts have helped so far. I am using Prestashop cloud, and have created my lovely products. Now to make it complete I wanted the images that have been prepared. The aspect ratio of original images was 1.2:1 and the resized JPG/PNG files are about 40-100kb.

 

After the upload it shows a question mark, when I click on it the picture appears in full.

 

On the webpage it shows a question, and clicking on it, it does not appear either.

 

I have tried:

 

1. Regenerating thumbnails

2. Setting friendly url to Yes

3. Tried to connect via ftp but I do not have access to /img/p/folder

4. Changing the aspect ratio to 1:1

 

I'm out of ideas, could you please lend me a hand. Thanks guys.

 

Cheers,

Marcel

[selectshop.at]

Format of your pictures ? Size of your pictures ? Please add a screen of the settings you made on the preferences -> img.

 

Please add some pictures as sample on your next topic by using "more reply options".

[dimanapp]

Here are images.

Prestashop settings

JPG with aspect ratio 1:1

PNG with aspect ratio 1:1

JPG with aspect ratio 1.2:1

 

Thanks for looking at it.

 

Cheers,

Marcel

[selectshop.at]

Hi Marcel,

 

please I need the pictures as original download. Please compact then in a zip file.

 

Thnxs.

 

Conny

[dimanapp]

Hi Conny,

 

uploaded to dropbox.

 

These are the original hi-res images: https://www.dropbox.com/s/9py5azqxqpfi8hs/Original%20Pictures.rar?dl=0

These are the resized tried to upload: https://www.dropbox.com/s/si3vq43l7f5lhmc/Resized_pictures.rar?dl=0

 

Thanks for looking.

 

Cheers,

Marcel

 

[doekia]

Your images (hires) just import perfectly on my cloud test instance.

Do you have a lost of feature/combinations/languages active?

Which exact version is your cloud?

[dimanapp]

My cloud version is 1.6.0.14. Currently I am using English/Czech languages.

 

For the combinations its a variation of size/color. There are sizes and colors which are not yet prepared, but this should not cause a problem?

[dimanapp]

Ive just created a new verison and it seems to be working. Maybe it is one of the modules causing problems. Is there a way to reset my shop and start from the beginning?

[doekia]

the pscleaner module can wipe entirely your shop

btw I recommend not to use it for any other purpose than that "wipe blank"

[dimanapp]

Right guys and girls I have SOLVED it!

 

It is in the Preferences image section. You have to have the different image sizes with the correct name underscores setup. Its through this setting the thumbnails are created and it was specifically the large_default that is used on the shop page. Check my previous images and the current setup.

 

Thanks for all the help.

 

[doekia]

sorry I do not understand your solution.

I have this exact setup.

 

If you mean your template was refering an image format (the thing you call name with underscore) that you did not generate then, yes this causes image broken on the front office.

It all depends on your theme templates ... content in purple below should match one of your thumbnail settings for product

{$link->getImageLink($product->link_rewrite, $cover.id_image, 'thickbox_default') ...

Edited April 3, 2015 by doekia (see edit history)

[Wild_Turkey]

Hi doekia

 

 

Which file and where is it located to edit?

[selectshop.at]

Hi doekia

 

 

Which file and where is it located to edit?

What are you trying to do ? Which is your problem ? Are you using default theme ?

[Wild_Turkey]

I Have a clean install of 1.6.0.14 running the default theme(bootstrap). In the front office the product pictures are not showing up, just question marks. All other picture are working.

I have tried regenerating the picture in preferences/images. Does not solve the problem

I can also load the pictures by typing in the location in the url.

 

The only thing I can see as being the problem is the code retrieving the image

 

This I why I'm asking which file the code is in and where it is located.

[Wild_Turkey]

A bit of added info on the above

when right click view source on the front web page this is where it is directed to retrieve the image from

<a class="product_img_link" href=http://www.mysite.com/cases/9-cooler-master.html" rel="http://www.mysite.com/cases/9-cooler-master.html">

 

Now the image is actually located at http://www.mysite.com/img/2/5/25-home_default.jpg.

 

note the "cases" directory does not exist as a folder on my server.

[selectshop.at]

A bit of added info on the above

when right click view source on the front web page this is where it is directed to retrieve the image from

<a class="product_img_link" href=http://www.mysite.com/cases/9-cooler-master.html" rel="http://www.mysite.com/cases/9-cooler-master.html">

 

Now the image is actually located at http://www.mysite.com/img/2/5/25-home_default.jpg.

 

note the "cases" directory does not exist as a folder on my server.

 

 

You are running on Cloud Prestashop your site ? If yes, please use the support option on your Cloud dashboard. See picture attached.

[Wild_Turkey]

No, not cloud.

 

Just trying to find a solution to this problem. there is a number of similar threads with the same or similar issue but none seen to have the solution.

[selectshop.at]

If your shop is not hosted on Prestashop Cloud, so please search on English Forum. There are several topics with the same problem and solutions named there. Prestashop Cloud does not work as the same way as self hosted shops.

[jose_rui_sa]

hi there

 

I cannot solve... I just see question marks when more the 1 picture for an item

 

Maybe the minimal theme I use have some problem

 

www.saeletronica.com