'Create an Account' no longer working

[GatewayGroupWpg]

I have just updated to version 1.6.0.14 hoping that it will solve my problem.

When we initially set up the shop, we were able to pretend to be a customer and 'Create An Account', but now it does not work.

Whenever the link is clicked we get the message "TECHNICAL ERROR: unable to load form. Details: Error thrown: [objet Object] Text status parserror "

 

I thought this may be the new theme I was using, so I uninstalled it, and went back to the basic theme supplied with Prestashop. Still have the same error.

We have just updated themes to "Gadgets Multishop Responsive 1.6", and also updated Prestashop. Still not working.

 

We want to go live in 10 days, but it will be hard to do that if customer are not able to create an account!

 

Please help!!

 

Our site is at www.Gateway3dPrint.com, but we have a "Coming Soon" as a splash page.

Prestashop can bee seen at www.Gateway3dPrint.com/en/

 

Thanks in advance for any help.

[sandipchandela]

There may be some jquery issues relating with theme that you have uploaded.

 

See error is coming from authentication.js file located in themes/js directory.

 

 

Thanks

Edited April 3, 2015 by sandipchandela (see edit history)

[GatewayGroupWpg]

Actually, we had added a "Coming Soon" page to the root as "index.html". This stopped a lot of the functionality of Prestashop.

After removing this extra page, and using the "Maintenance Mode" everything worked fine.

[sduran]

I have a big problem with my onlineshop http://www.skyway.mx

I have an authentication error and happens when the client wants to create an account. I have read many possible solutions and I could not fix mine

http://skyway.mx/inicio-sesion?back=my-account

 

The error is:

TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror

 

For more details of the problem I went to the Theme folder, authentication.js made a change on the line 82:

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + XMLHttpRequest + "\n" + 'Text status: ' + textStatus;

 

to

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + errorThrown + "\n" + 'Text status: ' + textStatus; 

 

And the mistake was more explicit, the result was as follows:

TECHNICAL ERROR: unable to load form. Details: Error thrown: SyntaxError: Unexpected token < Text status: parsererror

 

I appreciate the support that this community has provided, and that helped me solve many cases. Only I could with this problem and I'm a little stressed.

[sandipchandela]

  On 10/20/2015 at 6:11 AM, sduran said:

 

I have a big problem with my onlineshop http://www.skyway.mx

I have an authentication error and happens when the client wants to create an account. I have read many possible solutions and I could not fix mine

http://skyway.mx/inicio-sesion?back=my-account

 

The error is:

TECHNICAL ERROR: unable to load form. Details: Error thrown: [object Object] Text status: parsererror

 

For more details of the problem I went to the Theme folder, authentication.js made a change on the line 82:

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + XMLHttpRequest + "\n" + 'Text status: ' + textStatus;

 

to

 

error = "TECHNICAL ERROR: unable to load form.\n\nDetails:\nError thrown: " + errorThrown + "\n" + 'Text status: ' + textStatus; 

 

And the mistake was more explicit, the result was as follows:

TECHNICAL ERROR: unable to load form. Details: Error thrown: SyntaxError: Unexpected token < Text status: parsererror

 

I appreciate the support that this community has provided, and that helped me solve many cases. Only I could with this problem and I'm a little stressed.

 

hey,

 

is your error solved ?