jikaara Posted March 28, 2015 Share Posted March 28, 2015 Hi, I have searched the forums but notice that the problem has existed but for specific modules and seems a bit different to my issue. I am having this problem where when a client orders item A from supplier Z and item B from supplier X in one order. I have create a courier based per supplier as we drop ship from different towns and the rates are different. The system creates 2 invoices then and splits the totals correctly then emails it to the client. The systems creates a order reference example: GHSUSDHFSJ#1 & GHSUSDHFSJ#2. When I go and allocate the order GHSUSDHFSJ#1 & then GHSUSDHFSJ#2 the system says they overpaid. This problem does not happen if they order multiple items from 1 supplier. In the back office I get after updaing both orders to "payment received": Warning R 4,860.00 paid instead of R 4,390.00 This warning also concerns the next orders #000019 #000020 Solutions anyone? Please note my shop only uses BANK WIRE and no other payment methods. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
bellini13 Posted March 29, 2015 Share Posted March 29, 2015 The price difference is R 470. Do you have any thoughts on what that difference is? Shipping, Taxes, amount of one of the products? Link to comment Share on other sites More sharing options...
jikaara Posted March 29, 2015 Author Share Posted March 29, 2015 (edited) Hi, Herewith the breakdown in the orders section for ORDER #19: 03/28/2015 13:48:58 Bank wire R 1,250.00 #IN000013 Details 03/28/2015 13:49:31 Bank wire R 470.00 #IN000013 Details 03/28/2015 13:50:02 Bank wire R 3,140.00 #IN000013 You can see one of the items is a R470. The linked order of #20 says: 03/28/2015 13:48:58 Bank wire R 1,250.00 #IN000012 Details 03/28/2015 13:49:31 Bank wire R 470.00 #IN000012 Details 03/28/2015 13:50:02 Bank wire R 3,140.00 The other linked order number #21 says: 03/28/2015 13:48:58 Bank wire R 1,250.00 #IN000011 Details 03/28/2015 13:49:31 Bank wire R 470.00 Details 03/28/2015 13:50:02 Bank wire R 3,140.00 Al three the order pages say the same amount is out: Warning R 4,860.00 paid instead of R 4,390.00 This warning also concerns the next orders #000019 #000020 Somehow prestashop is doubling up on the R470, or thinks the clients paid R470 more. Edited March 29, 2015 by jikaara (see edit history) Link to comment Share on other sites More sharing options...
jikaara Posted April 4, 2015 Author Share Posted April 4, 2015 Hi, I take it no one, not even the developers of the program knows how to fix this then? The support for this prestashop is not great is it? 1 Link to comment Share on other sites More sharing options...
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