E-Mail issues from Back Office

[Dahl99]

Hi all,

I've searched the forums but I'm not sure if I have found the solution.

When someone places an order an e-mail is sent to me confirming receipt of payment and an e-mail is sent to the buyer confirming their purchase. That part seems to work OK.

When I try to send an e-mail to a customer from their contact details in the BO MS Outlook appears and I enter the message and send but it is not received.

So the questions are:

1. How can this be fixed?

2. Is there a way to setup the e-mails from the contact details so it appears in the same format as the ones sent confirmind orders etc i.e. the logo is in the e-mail and the themes colours are also in the e-mail.

Regards

[goodsdealer]

did you install Mail alerts v2.2 module?

[Dahl99]

Thanks for the reply.

I have installed mail alerts v2.2 but only just done it today.

I don't think that this is the problem because I'm trying to send message from the customers contact details. The mail alert module sends you the merchant a message if an order in placed.