[Solved][OFFER] Internal Server Error problem with my shop

[Syd]

Hello,

I have a problem with my prestashop. The version is 1.6.0.9.
The issue is that it is shown the message "Internal Server Error (after a long while)" when:
- Editing and Saving a product
- Carrying out a purchase. In this case, the purchase is not completely finished, or it is finished but with errors (as the customer pay the purchase, but not the shipment, or some datas are not saved)
I tried to update or reinstall prestashop, but it didn't solve the problem
Can anyone fix this issue?

Edited April 15, 2015 by Syd (see edit history)

[Oexo France]

Hi, i really thing regarding you problem description its come from your hosting provider.

I think change or upgrade is the best way to resolve your problems.

 

Regards,

[Syd]

Hi, I have tried my hosting to solve it, but they say it is not a problem of the server. They say it reaches 450 seconds and after it shows the message "Internal Server Error". Here is the log:

[Fri Feb 27 01:01:46 2015] [warn] RSA server certificate CommonName (CN) `www.asianexoticdream.com' does NOT match server name!?

[Fri Feb 27 01:01:47 2015] [warn] RSA server certificate CommonName (CN) `www.asianexoticdream.com' does NOT match server name!?

[Fri Feb 27 11:10:55 2015] [warn] [client 194.183.97.72] mod_fcgid: read data timeout in 450 seconds, referer: https://www.asianexo...2774d0de9451711

[Fri Feb 27 11:10:55 2015] [error] [client 194.183.97.72] Premature end of script headers: index.php, referer: https://www.asianexo...2774d0de9451711

[Fri Feb 27 11:58:11 2015] [warn] [client 188.76.214.189] mod_fcgid: read data timeout in 450 seconds

[Fri Feb 27 11:58:11 2015] [error] [client 188.76.214.189] Premature end of script headers: payment.php

[Fri Feb 27 16:09:13 2015] [warn] [client 77.231.238.18] mod_fcgid: read data timeout in 450 seconds, referer: http://www.asianexot...2774d0de9451711

[Fri Feb 27 16:09:13 2015] [error] [client 77.231.238.18] Premature end of script headers: index.php, referer: http://www.asianexot...2774d0de9451711

[Fri Feb 27 18:18:06 2015] [warn] [client 77.231.238.18] mod_fcgid: read data timeout in 450 seconds, referer: http://www.asianexot...2774d0de9451711

[Fri Feb 27 18:18:06 2015] [error] [client 77.231.238.18] Premature end of script headers: index.php, referer: http://www.asianexot...2774d0de9451711

[Daniel_WM]

STEP 1

delete these folders

1. cache/smarty/compile

2. cache/smarty/cache

 

 

STEP 2

in this file .htaccess

 

replace 

<IfModule mod_env.c>

SetEnv HTTP_MOD_REWRITE On

</IfModule>

 

with

<IfModule mod_env.c>

#SetEnv HTTP_MOD_REWRITE On

</IfModule>

 

 

Finally, reload the site in front office...

[3DStudio]

@Syd

can you check your php memory limit and  PHP's max_execution_time  ?  do you have a shared hoster with less memory limit?

[Syd]

 

STEP 1

delete these folders

1. cache/smarty/compile

2. cache/smarty/cache

 

 

STEP 2

in this file .htaccess

 

replace 

<IfModule mod_env.c>

SetEnv HTTP_MOD_REWRITE On

</IfModule>

 

with

<IfModule mod_env.c>

#SetEnv HTTP_MOD_REWRITE On

</IfModule>

 

 

Finally, reload the site in front office...

 

Thanks, but the problem still is present

 

 

@Syd

can you check your php memory limit and  PHP's max_execution_time  ?  do you have a shared hoster with less memory limit?

I don't know, but I think the hosting guys should have tried this. They say that it must be a problem with php, because it is not normal such issues performing easy backoffice tasks

[Oexo France]

Like i've told you its a php memory limit... but if you dont want to listen me try what you want

[3DStudio]

Even after your clean install your problem remains,

I support oexos first posting, if your hoster can't handle a small shop like yours, you should look for an other hoster

[Syd]

Hi,

the issue is that in my hosting they say that there are other shops working properly without problems within the same server. And also, I did a clean installation of 1.6.0.9, but I used the same database. They say that there are 450 seconds set, and that my shop go far beyond them. That's why they say it must be a problem of my own shop, and that it is necessary to debug with xdebug, but in a shared hosting they say they can't do it....

[Yann - Prestaplugins]

Try to turn off all non official modules by setting "Disable non PrestaShop modules" to "Yes" in the Performances tab, then try again.

[Syd]

Same behavoir

[3DStudio]

@Syd

Are you from Spain?  Ask different hoster with at least  128mb php memory limit for a test account , there you clone your prestashop and check if the problem remains

[Syd]

Yes, I am from Spain. But, they say there are other prestashops working in my same server, and they have no problem of memory limit... My hosting is profesionalhosting http://www.profesionalhosting.com/

Edited March 26, 2015 by Syd (see edit history)

[vishalparekh]

change your php version from  hosting panel

[code-interactive]

The title says it's solved. What's the solution? I'm having a similar issue.

[Syd]

I had to hire professional help

[code-interactive]

And they fixed it? Do you know what they did? 

[Syd]

Yes, they solved it, but it was not an easy issue. I don't know what they did

[wippa]

Yes, they solved it, but it was not an easy issue. I don't know what they did

If you pay someone that don't tell your or show you a report... you should claim.

What if you wanna hire someone more. You can't tell the new one what has been done in that install, and that does the work more harder, then expensive to you.

Usually data for a reasonable report.

• Files edited (lines if possible)
• Major changes (to server, to PHP, to anything)
• Hours worked except if has a flat rate.

Also, you can help a lot of people here with same problem just sharing the info you claimed.

I only have in mind one valid reason to not tell anything what is made on his shop. Lie because overcharge for "nothing or smoke".

 

Note: Im not saying that guy did that, but... why not report?

 

Best regards.