klaypigeon Posted March 24, 2015 Share Posted March 24, 2015 I use paypal advanced with payflow. The page that confirms the sale is blank, like really blank. If I view source there is nothing there. The sale does go through but it is bewildering to my customers. Could I get some help root causing this please? This is what I see... http://creambelt.com/order-confirmation?id_cart=1&id_module=85&id_order=24&key=01701316f7e28ec51d7999724cda5d43 Link to comment Share on other sites More sharing options...
Nick Lappage Posted March 25, 2015 Share Posted March 25, 2015 I had a problem with a form builder in another application and this was noticed as a widespread issue. The quote below may help as an answer? Ok, apparently PayPal updated their SSL certificate yesterday (March 23, 2015) and this affect all applications that uses PayPal API, including MachForm. I'm working on an update for this. Reference from PayPal:https://ppmts.custhelp.com/app/answers/detail/a_id/1236 Link to comment Share on other sites More sharing options...
klaypigeon Posted March 26, 2015 Author Share Posted March 26, 2015 I engaged Paypal on the 23rd due to an error with WebLogic. They fixed that but this remains. I am not sure who is responsible for the functioning of the PayPal module. Is that provided by PayPal or is that written by PrestaShop? Am I in the wrong place to get help? Link to comment Share on other sites More sharing options...
bellini13 Posted March 26, 2015 Share Posted March 26, 2015 First, if you are reporting an issue with a Paypal module, then you probably want to use the Paypal forum https://www.prestashop.com/forums/forum/152-paypal/ Second, you might consider including the actual Paypal module (Europe, USA, something else?) and the version of that module in your post Third, if you are seeing a blank white page, then you should enable debug mode and determine what the error is. Then include that information in your post Last. As for who supports the module, that will depend on what module it is.. 1 Link to comment Share on other sites More sharing options...
klaypigeon Posted March 29, 2015 Author Share Posted March 29, 2015 I requested my post be moved by a moderator. PrestaShop™ 1.6.0.14 PAYPAL USA - 1.3.8 Debug enabled. PayPal engineer suggested I make a few changes to the checkout page config (but I think the module over-rides this anyway). I now get a gray box for a few moments where the paypal payment blocks were and then I am forwarded to a page with this error. [Debug] This page has moved Please use the following URL instead: http://creambelt.com/order-confirmation?id_cart=58&id_module=90&id_order=28&key=01701316f7e28ec51d7999724cd2b101 If I click the link I am taken to the blank confirmation page which now includes the following error (since debug enabled) Fatal error: Allowed memory size of 201326592 bytes exhausted (tried to allocate 523800 bytes) in /home/creambel/public_html/modules/taxcloud/taxcloud.php on line 239 I am opening a ticket with PrestoChangeo (taxcloud module)to review. Link to comment Share on other sites More sharing options...
bellini13 Posted March 29, 2015 Share Posted March 29, 2015 Ok, so your issue has nothing to do with Paypal, so be sure to move this to your own post, since it will confuse other people with actual Paypal issues. Your issue is that you are running out of memory. 201326592 is approx 200MB of memory, which is a lot of memory, but apparently to use their module it will require more memory (about 500kb more). If you can, I would suggest increasing the amount of memory available to PHP and this issue will likely go away. I suspect this is the answer PrestoChangeo will give you Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 4, 2015 Share Posted April 4, 2015 Hi I'm a newbie here, and need some help I'm using Prestashop 1.6.0.9 Paypal confirmation is displaying blank page Here's the log error: "nclude_once(/home/xxxxx/public_html/modules/paypal/express_checkout/../../../init.php) [function.include-once]: failed to open stream: No such file or directory in /home/xxxxx/public_html/modules/paypal/express_checkout/payment.php on line 28 [04-Apr-2015 19:49:17 Greenwich] PHP Warning: include_once() [function.include]: Failed opening '/home/xxxxx/public_html/modules/paypal/express_checkout/../../../init.php' for inclusion (include_path='.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php') in /home/xxxxx/public_html/modules/paypal/express_checkout/payment.php on line 28 [04-Apr-2015 19:49:17 Greenwich] PHP Warning:" Can somebody help me?? I've googled a lot and I didn't get no answer. Thank you Cesar Araujo Link to comment Share on other sites More sharing options...
bellini13 Posted April 5, 2015 Share Posted April 5, 2015 Cesar: what version of Paypal Europe are you using? Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 5, 2015 Share Posted April 5, 2015 Cesar: what version of Paypal Europe are you using? I Think I'm using the latest. I've installing and uninstalling it several times Link to comment Share on other sites More sharing options...
bellini13 Posted April 5, 2015 Share Posted April 5, 2015 it is not hard to tell, please provide the version you are usin Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 6, 2015 Share Posted April 6, 2015 (edited) it is not hard to tell, please provide the version you are usin PrestaShop version 1.6.0.9 PayPal Europe v3.8.2 Edited April 6, 2015 by cesar.b.araujo (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted April 7, 2015 Share Posted April 7, 2015 using FTP, confirm that the following file exists on your server /home/xxxxx/public_html/init.php also confirm what the permissions are for this file. Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 7, 2015 Share Posted April 7, 2015 using FTP, confirm that the following file exists on your server /home/xxxxx/public_html/init.php also confirm what the permissions are for this file. I don't have it I have ini.php with r and w permissions Link to comment Share on other sites More sharing options...
bellini13 Posted April 7, 2015 Share Posted April 7, 2015 well, then the issue should be obvious for you, you need to restore this file as it is a core file included with Prestashop Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 7, 2015 Share Posted April 7, 2015 well, then the issue should be obvious for you, you need to restore this file as it is a core file included with Prestashop Can you be more specific? I'm new at this kind of stuf where can I get it?? Link to comment Share on other sites More sharing options...
cesar.b.araujo Posted April 7, 2015 Share Posted April 7, 2015 Can you be more specific? I'm new at this kind of stuf where can I get it?? I made it Thank you very much Link to comment Share on other sites More sharing options...
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