Bad speed and backoffice configuration information not available

[Martino00]

Our PrestaShop 1.6.0.9 is just online but the loading speed is bad.

I think i have done all the configuration like it should be.

 

It's a shared hosting. But i would like to know if this is the problem?

 

A second problem is that our backoffice configuration information page is not loading

white page, and on the server logs i can find

script timed out before returning headers index.php

Is this also due to the shared hosting

 

All help is appreciated.

 

 

 

 

[tannerS]

Ping your site and see whats up. There are browser tools that you can use for testing, you can ping it from your computer using the command prompt. Google is your friend and you'll see guides on how to judge your site's performance. Depending on the browser you may have what you need by using the F12 key. On Fire Fox its called "performance".

 

Its probably either a slow host or a lack of RAM memory. I just went through that problem and it was my host. I was only getting 64mb of RAM at times. You really need 256mb to be safe. 128mb is ok and very common on a shared host. I use shared hosting without too much trouble, but some limit you severly on a shared server and they love to pack in way too many sites.

[tannerS]

Another thought;

 

When my site got really sluggish my host told me everything was fine on thier end till I insisted the availble memory was not there. Then they finally admitted the server was in need of repairs, this went on for two weeks and GoDaddy would not move my site to a better server without a fee. So, i moved to InmotionHosting. I was with GoDaddy since 2004, the customer loyalty really was horrible with that company.

[Martino00]

i have done the pinging already but i don't know if this is normal for a site that is at shared hosting.

 

for example

with google pagespeed i tested a category list of my shop.

page URL is

www.hancke.be/metaal-staal/21-hea-handelsmaten

 

 

i receive a desktop ranking of 74/100

 

- response time of server is 2.1 sec but sometimes it's 3.3 seconds

- now i only receive a message for the cached css file but sometimes it's also dislpaying a message for the cached javascript file

 

I have done already other testing via IE and Firefox debugger but i can't see what is bottlenecking the site.

So that's why i think it is a hosting problem but i would like a second opinion of one of you expert guys.

 

 

 

 

[tannerS]

I tried a Web Site Speed test here: http://tools.pingdom.com/fpt/#!/c4oZnu/http://www.hancke.be/metaal-staal/

 

You have some cookie and cache issues with your images, yet the load times are okay. Your load times also depend on the distance from the server. A shared host can be really fast and then bog down during peak loads when the server is getting lots of traffic.

 

I would set up a web site speed test software and check it for a few days and see what the average performance is over a specific time period.