starshaker Posted March 22, 2015 Share Posted March 22, 2015 Hi there, i am new in prestashop, recently we create our website and e shop and we tried to connect paypal to our store but that is not working. every time that i ama trying to complete an order with paypal this message shows. Error occurred: Please try to contact the merchant: <b>PayPal response:</b> TIMESTAMP -> 2015-03-22T22:44:00Z L_ERRORCODE0 -> 99998 L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details. L_LONGMESSAGE0 -> Currency is not supported L_SEVERITYCODE0 -> Error my currency is euro everything is connected properly with paypal like codes etc. i am also using module for paypal fee. Link to comment Share on other sites More sharing options...
NemoPS Posted March 23, 2015 Share Posted March 23, 2015 Paypal fee module huh...? Does it work if you disable it? Link to comment Share on other sites More sharing options...
starshaker Posted March 23, 2015 Author Share Posted March 23, 2015 Unfortunately no...both are not working Link to comment Share on other sites More sharing options...
NemoPS Posted March 23, 2015 Share Posted March 23, 2015 Hm, prestashop and paypal module version? Link to comment Share on other sites More sharing options...
starshaker Posted March 23, 2015 Author Share Posted March 23, 2015 I have the last update. I am out of office and I cannot see the exact version Link to comment Share on other sites More sharing options...
starshaker Posted March 23, 2015 Author Share Posted March 23, 2015 1.6.0.9 prestashop and the last for paypal Link to comment Share on other sites More sharing options...
starshaker Posted March 23, 2015 Author Share Posted March 23, 2015 PayPal version 3.8.2 Link to comment Share on other sites More sharing options...
Herland Posted March 24, 2015 Share Posted March 24, 2015 Did you check if paypal has the 755 permissions? Link to comment Share on other sites More sharing options...
starshaker Posted March 24, 2015 Author Share Posted March 24, 2015 No I don't know how to check and fix that. Please can you help me step by step? Link to comment Share on other sites More sharing options...
Herland Posted March 24, 2015 Share Posted March 24, 2015 In the folders system, go to modules and find the folder "paypal" and then, you right click and check for permissions. Link to comment Share on other sites More sharing options...
starshaker Posted March 24, 2015 Author Share Posted March 24, 2015 Where is this folders? I can access from dashboard in the back office? Where is this folders? I can access from dashboard in the back office? Link to comment Share on other sites More sharing options...
NemoPS Posted March 25, 2015 Share Posted March 25, 2015 No, you can either access using ftp (root and then modules/paypal/) or from cpanel, file manager Link to comment Share on other sites More sharing options...
starshaker Posted March 25, 2015 Author Share Posted March 25, 2015 Where is that ftp? Really sorry for those questions Link to comment Share on other sites More sharing options...
NemoPS Posted March 27, 2015 Share Posted March 27, 2015 hm, do you have a coder? FTP is a protocol you can access your server's files with, using softwares like Filezilla Link to comment Share on other sites More sharing options...
cherubin66 Posted March 28, 2015 Share Posted March 28, 2015 Does it fix works well the issue ? Today I had a error message from my paypal module (email ) without error code ! strange ! Regards, Laurent Link to comment Share on other sites More sharing options...
starshaker Posted March 28, 2015 Author Share Posted March 28, 2015 So far I have the same problem...I don't know how ftp works I don't have any codes to acces file manager I am totally helpless. Link to comment Share on other sites More sharing options...
cherubin66 Posted March 28, 2015 Share Posted March 28, 2015 hi, I think it's a problem with Paypal because their website doesn't work well today. When, you visit thier helping pages, you can read "try an other day or phone monday" Link to comment Share on other sites More sharing options...
starshaker Posted March 28, 2015 Author Share Posted March 28, 2015 I face that problem 7 days now. Link to comment Share on other sites More sharing options...
NemoPS Posted March 30, 2015 Share Posted March 30, 2015 Unless it's a paypal side issue, you really need ftp access to be able to troubleshoot Link to comment Share on other sites More sharing options...
starshaker Posted March 31, 2015 Author Share Posted March 31, 2015 i finally found the codes. now the error changed. it appears this message now : Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.27 (Unix) mod_ssl/2.2.27 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at www.starshaker.com Port 80 Link to comment Share on other sites More sharing options...
NemoPS Posted April 1, 2015 Share Posted April 1, 2015 Did you enable error reporting already? Link to comment Share on other sites More sharing options...
starshaker Posted April 1, 2015 Author Share Posted April 1, 2015 How can I do that? Link to comment Share on other sites More sharing options...
NemoPS Posted April 1, 2015 Share Posted April 1, 2015 See my signature 1 Link to comment Share on other sites More sharing options...
starshaker Posted April 1, 2015 Author Share Posted April 1, 2015 i just did it...same error again. Link to comment Share on other sites More sharing options...
NemoPS Posted April 3, 2015 Share Posted April 3, 2015 500? No other clue? Do you know if php errors are globally enabled on the server? What is the url you are sent to, after coming back to the store? Link to comment Share on other sites More sharing options...
starshaker Posted April 3, 2015 Author Share Posted April 3, 2015 Really don't know. What url? Link to comment Share on other sites More sharing options...
NemoPS Posted April 3, 2015 Share Posted April 3, 2015 The url of the page you have the error on Link to comment Share on other sites More sharing options...
starshaker Posted April 3, 2015 Author Share Posted April 3, 2015 this is the url http://www.starshaker.com/modules/paypal/express_checkout/payment.php Link to comment Share on other sites More sharing options...
starshaker Posted April 10, 2015 Author Share Posted April 10, 2015 http://www.starshaker.com/modules/paypal/express_checkout/payment.php Link to comment Share on other sites More sharing options...
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