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[SOLVED] "Create Your Account" + "Delete Product from Cart" both stopped working

Pedro Lima
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Pedro Lima Newbie

Pedro Lima

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Hi guys,

 

I am really, really desparate right now. :(

 

I have AdWords campaigns running and a mass newsletter with discount I sent to gain new customers and since yesterday for some reason those two things stopped working:

 

1 - When new users try to register for a new account and click "Create Your Account" button, although it tells if email is already registered or not, but if not it does nothing... in console, I can see no errors and with debug mode on (which is still on right now) I keep not being able to see any errors! Neither in any log file nor in console... This is driving me crazy because I have already searched inside forum for solutions, tried some and NONE worked (code changes, reinstaling search, disable search at all, etc...)

 

2 - When someone tried to delete a product from shopping cart, it simply does NOTHING... and no errors once agani! :(

 

Please, please I trully need your help because I want to solve this but I have no clue on how to do it. :S

 

The ONLY change I made yesterday was adding this code:

$('.awp_sct').prev().addClass('full');

Basically this adds a class to the previous element. I have already removed this little javascript and... nothing! :(

 

Website is here: http://goo.gl/y3Id86

 

Thank you so much in advance.

 

Best regards,

Pedro Lima

Edited by Pedro Lima (see edit history)
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vekia Apprentice

vekia

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2. i see there error.

it's because of notification about error:

<br />
<b>Notice</b>:  Undefined index: reduction_type in <b>/home/lenteseo/public_html/controllers/front/CartController.php</b> on line <b>381</b><br />
{"summary":{"delivery":{"id_customer":null,"id_manufacturer":null,"id_supplier":null,"id_warehouse":null,"id_country":null,"id_state":null,"country":null,"alias":null,"company":null,"lastname":null,"firstname":null,"address1":null,"address2":null,"postcode":null,"city":null,"other":null,"phone":null,"phone_mobile":null,"vat_number":null,"dni":null,"date_add":null,"date_upd":null,"deleted":0,"id":null,"id_shop_list":null,"force_id":false},"delivery_state":false,"invoice":{"id_customer":null,"id_manufacturer":null,"id_supplier":null,"id_warehouse":null,"id_country":null,"id_state":null,"country":null,"alias":null,"company":null,"lastname":null,"firstname":null,"address1":null,"address2":null,"postcode":null,"city":null,"other":null,"phone":null,"phone_mobile":null,"vat_number":null,"dni":null,"date_add":null,"date_upd":null,"deleted":0,"id":null,"id_shop_list":null,"force_id":false},"invoice_state":false,"formattedAddresses":{"delivery":{"ordered":["firstname lastname","company","vat_number","phone","phone_mobile","address1","address2","postcode city","Country:name","dni"],"formated":{"firstname":"","lastname":"","company":"","vat_number":"","phone":"","phone_mobile":"","address1":"","address2":"","postcode":"","city":"","Country:name":null,"dni":""},"object":{"deleted":0,"force_id":false[spam-filter],"invoice":{"ordered":["firstname lastname","company","vat_number","phone","phone_mobile","address1","address2","postcode city","Country:name","dni"],"formated":{"firstname":"","lastname":"","company":"","vat_number":"","phone":"","phone_mobile":"","address1":"","address2":"","postcode":"","city":"","Country:name":null,"dni":""},"object":{"deleted":0,"force_id":false[spam-filter]},"products":[{"id_product_attribute":"54475","id_product":"517","cart_quantity":"1","instructions":"<b>Olho:<\/b> ------------------<br \/><b>Di\u00e2metro:<\/b> ------------------<br \/><b>Curva Base:<\/b> ------------------<br \/><b>Pot\u00eancia Esf\u00e9rica *:<\/b> ------------------","instructions_valid":"ee6a88ef4a9b215d8eb8f4f53dd68db6","instructions_id":",165,163,162,167","id_shop":"1","name":"1 DAY ACUVUE MOIST Cx.10","is_virtual":"0","description_short":"<p>Lentes descart\u00e1veis de uso di\u00e1rio. Substitu\u00eddas todos os dias por um novo par. Fabricada com tecnologia LACREON, que proporciona um conforto de longa dura\u00e7\u00e3o.<\/p>","available_now":"","available_later":"","id_category_default":"2","id_supplier":"0","id_manufacturer":"0","on_sale":"1","ecotax":"0.000000","additional_shipping_cost":"0.00","available_for_order":"1","price":8.92,"active":"1","unity":"","unit_price_ratio":"0.000000","quantity_available":"0","width":"0.000000","height":"0.000000","depth":"0.000000","out_of_stock":"2","weight":0,"date_add":"2015-03-16 14:27:10","date_upd":"2015-03-17 00:12:24","quantity":1,"link_rewrite":"lentes-de-contacto-1-day-acuvue-moist-cx10","category":"lentes-de-contacto","unique_id":"00000005170000054475ee6a88ef4a0","id_address_delivery":"0","wholesale_price":"6.360000","advanced_stock_management":"0","supplier_reference":null,"customization_quantity":null,"id_customization":null,"price_attribute":"0.000000","ecotax_attr":"0.000000","reference":"","weight_attribute":"0.000000","ean13":"0","upc":"","pai_id_image":null,"pai_legend":null,"minimal_quantity":"1","stock_quantity":0,"price_wt":9.45,"total_wt":9.45,"total":8.92,"id_image":"517-1281","legend":"Lentes de Contacto 1 DAY ACUVUE MOIST Cx.10","reduction_applies":false,"quantity_discount_applies":false,"allow_oosp":true,"features":[],"attributes":"Details :","attributes_small":"","rate":6,"tax_name":"IVA PT 6%","quantity_without_customization":1,"price_without_quantity_discount":9.45}],"gift_products":[],"discounts":[],"is_virtual_cart":0,"total_discounts":0,"total_discounts_tax_exc":0,"total_wrapping":0,"total_wrapping_tax_exc":0,"total_shipping":0,"total_shipping_tax_exc":0,"total_products_wt":9.45,"total_products":8.92,"total_price":9.45,"total_tax":0.53,"total_price_without_tax":8.92,"is_multi_address_delivery":false,"free_ship":1,"carrier":{"id_reference":null,"name":null,"url":null,"delay":null,"active":true,"deleted":0,"shipping_handling":true,"range_behavior":null,"is_module":null,"is_free":false,"shipping_method":2,"shipping_external":0,"external_module_name":null,"need_range":0,"position":null,"max_width":null,"max_height":null,"max_depth":null,"max_weight":null,"grade":null,"id":null,"id_shop_list":null,"force_id":false[spam-filter],"customizedDatas":false,"HOOK_SHOPPING_CART":"\n\n<!-- MODULE Loyalty -->\n<p id=\"loyalty\">\n\t<i class=\"icon-flag\"><\/i>\n\t\t\tAdicione alguns produtos ao seu carrinho de compras para ganhar alguns pontos de fideliza\u00e7\u00e3o.\n\t<\/p>\n<!-- END : MODULE Loyalty -->","HOOK_SHOPPING_CART_EXTRA":"","products":[{"id":517,"link":"http:\/\/lenteseoculos.pt\/lentes-de-contacto\/517-lentes-de-contacto-1-day-acuvue-moist-cx10#\/awpdetails-","quantity":1,"image":"https:\/\/lenteseoculos.pt\/1281-home_default\/lentes-de-contacto-1-day-acuvue-moist-cx10.jpg","image_cart":"https:\/\/lenteseoculos.pt\/1281-cart_default\/lentes-de-contacto-1-day-acuvue-moist-cx10.jpg","priceByLine":"9,45 \u20ac","name":"1 DAY ACUVUE...","price":"9,45 \u20ac","price_float":8.92,"idCombination":54475,"idAddressDelivery":0,"is_gift":false,"hasAttributes":true,"attributes":"","hasCustomizedDatas":false,"customizedDatas":[]}],"discounts":[],"shippingCost":"0,00 \u20ac","shippingCostFloat":0,"taxCost":"0,53 \u20ac","wrappingCost":"0,00 \u20ac","nbTotalProducts":1,"total":"9,45 \u20ac","productTotal":"9,45 \u20ac","freeShipping":"90,55 \u20ac","freeShippingFloat":90.55,"hasError":false}

it's related to this part:
 

<br />
<b>Notice</b>:  Undefined index: reduction_type in <b>/home/lenteseo/public_html/controllers/front/CartController.php</b> on line <b>381</b><br />

turn off error reporting so this message will not appear and it will not affect your website.

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Pedro Lima Newbie

Pedro Lima

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1) it's because your theme - your center column must have id="center_column" otherwise it will not work.

at the moment your theme doesnt have it.

 

First, let me thank you for your answer.

 

I had previously found other thread here in forum mentioning that but I searched for center_column and columns inside my authentication.tpl and none appeared. :S

 

Where should it go?

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Pedro Lima Newbie

Pedro Lima

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check header.tpl file 

there you can find (i hope so) <div> with class="center column" add there id="center_column"

 

Thanks again. Unfortunately everything is still the very same... :(

 

1 - Added id and still nothing. :(

 

Here's the code before, on that little excerpt:

<div class="columns-container">
                <div id="columns">	
                <div class="center_column main-container
                {if ($page_name=="password" ||  $page_name=="my-account" ||$page_name=="search" || $page_name=="sitemap"  || $page_name=="contact" || $page_name=="category"|| $page_name=="new-products"|| $page_name=="best-sales"|| $page_name=="prices-drop" || $page_name=="supplier"|| $page_name=="manufacturer"|| $page_name=="stores" || $page_name=="module-tdpsblog-viewallpost" || $page_name=="module-tdpsblog-viewpostdetails") && ($themesdev.td_prosidebar=="enable" && $themesdev.td_prosidebarpos=="enable")} 
                col2-left-layout
                {elseif ($page_name=="password" ||  $page_name=="my-account" ||$page_name=="search" || $page_name=="sitemap"  || $page_name=="contact" || $page_name=="category"|| $page_name=="new-products"|| $page_name=="best-sales"|| $page_name=="prices-drop" || $page_name=="supplier"|| $page_name=="manufacturer"|| $page_name=="stores" || $page_name=="module-tdpsblog-viewallpost" || $page_name=="module-tdpsblog-viewpostdetails") && ($themesdev.td_prosidebar=="enable" && $themesdev.td_prosidebarpos=="disable")}
                col2-right-layout
                {elseif ($themesdev.td_homelayout=="left" && $page_name=="index") || ($page_name=="cms" && $themesdev.td_cmssidebar=="enable" && $themesdev.td_prosidebarpos=="enable")}
                col2-left-layout
                {elseif ($themesdev.td_homelayout=="right" && $page_name=="index") || ($page_name=="cms" && $themesdev.td_cmssidebar=="enable" && $themesdev.td_prosidebarpos=="disable")}
                 col2-right-layout
                {elseif $themesdev.td_homelayout=="bothsidebar" && $page_name=="index"}
                col3-layout
	        {elseif $page_name=="module-tdpsblog-default" || $page_name=="module-tdpsblog-details"}
                 col2-left-layout
                {else}
                col1-layout 
                {/if}">

And I only added id="center_column":

<div class="columns-container">
                <div id="columns">	
                <div id="center_column" class="center_column main-container
                {if ($page_name=="password" ||  $page_name=="my-account" ||$page_name=="search" || $page_name=="sitemap"  || $page_name=="contact" || $page_name=="category"|| $page_name=="new-products"|| $page_name=="best-sales"|| $page_name=="prices-drop" || $page_name=="supplier"|| $page_name=="manufacturer"|| $page_name=="stores" || $page_name=="module-tdpsblog-viewallpost" || $page_name=="module-tdpsblog-viewpostdetails") && ($themesdev.td_prosidebar=="enable" && $themesdev.td_prosidebarpos=="enable")} 
                col2-left-layout
                {elseif ($page_name=="password" ||  $page_name=="my-account" ||$page_name=="search" || $page_name=="sitemap"  || $page_name=="contact" || $page_name=="category"|| $page_name=="new-products"|| $page_name=="best-sales"|| $page_name=="prices-drop" || $page_name=="supplier"|| $page_name=="manufacturer"|| $page_name=="stores" || $page_name=="module-tdpsblog-viewallpost" || $page_name=="module-tdpsblog-viewpostdetails") && ($themesdev.td_prosidebar=="enable" && $themesdev.td_prosidebarpos=="disable")}
                col2-right-layout
                {elseif ($themesdev.td_homelayout=="left" && $page_name=="index") || ($page_name=="cms" && $themesdev.td_cmssidebar=="enable" && $themesdev.td_prosidebarpos=="enable")}
                col2-left-layout
                {elseif ($themesdev.td_homelayout=="right" && $page_name=="index") || ($page_name=="cms" && $themesdev.td_cmssidebar=="enable" && $themesdev.td_prosidebarpos=="disable")}
                 col2-right-layout
                {elseif $themesdev.td_homelayout=="bothsidebar" && $page_name=="index"}
                col3-layout
	        {elseif $page_name=="module-tdpsblog-default" || $page_name=="module-tdpsblog-details"}
                 col2-left-layout
                {else}
                col1-layout 
                {/if}">

2 - Disabled debug and still can't delete my product from my cart and neither other client at this very momento. :(

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Pedro Lima Newbie

Pedro Lima

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Ok, I have already realised that, for some reason, it's not showing me the changes I have made inside file! :S

 

Which is really, really weird because I have cleared smarty and all types of cache are disabled! So no cache is being stored as far as I could check inside template and prestashop cache folders...

 

Why does this happens?

 

EDIT:

Dude, problem 1 is solved! :D Thanks to you. Hehe.

 

Now the only problem left is the fact that sometimes users can't delete shopping carts (this is a "random" problem that happens only sometimes).

Edited by Pedro Lima (see edit history)
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Pedro Lima Newbie

Pedro Lima

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i cant reproduce it :/

this problem is reported by your customers or it's only your problem ?

 

Unfortunately it happens mostly to my customers. I'm actually the one that rarely get that problem. But one thing I have noticed and I was forgetting to let you know about that, is that this happens only with specific products, not with all products.

 

As example, in Firefox, after selecting all options on the right side add this product to shopping cart and then try to delete it: http://lenteseoculos.pt/lentes-de-contacto/474-lentes-de-contacto-dailies-aqua-confort-toric-plus-cx90

Edited by Pedro Lima (see edit history)
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  • 2 weeks later...
Pedro Lima Newbie

Pedro Lima

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Problem still happens with specific produts as mentioned above.

 

Please, I erally need help because I have already lost customers because of this. They simply give up after trying (with no success) to delete some products from their shopping cart. :(

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  • 1 month later...
Pedro Lima Newbie

Pedro Lima

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For the problem where some products I could not delete them from shopping cart, I found the solution!

Since I have Attribute Wizard Pro installed, I read carefully the explanation when we are inside module and noticed a lot of "red numbers" (code lines of some files) so I found that weird...

 

Then I looked at the original files that come with that module and at the files of my theme and noticed huge differentes.

 

I made the necessary changes in my files and then... everything worked! :D

 

So, if you use Attribute Wizard Pro, that's almost certainly the problem. :)

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