Paypal problem - white screen

[Rolo Tomasi]

I have encountered a problem with the Paypal module (ver 3.8.2) since upgrading to Prestashop Ver 1.6.0.14.

 

When a customer pays by Paypal everything seems to go OK until they are sent back to our site from the Paypal payment screen. At this point there is just a white screen. I have checked in the back office and the order appears there and the funds are also transferred into my Paypal account - it is just the final confirmation which does not show.

 

I have enabled error reporting and receive the following error:

 

Notice: Undefined index: PAYMENTREQUEST_0_SHIPPINGAMT in /home/vintage1/public_html/modules/paypal/paypal_orders.php on line 70

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/home/vintage1/public_html/themes/default-bootstrap/mails/en/order_conf_product_list.txt" on line 2 "{$product[\'reference\']}" - Unexpected "\" <-- thrown in /home/vintage1/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 2

 

Does anyone know how to fix this?

[Rolo Tomasi]

Does anyone have any ideas?

[Chris2013]

HI

 

Have you be able to resolve this issue?

 

Chris

[Rolo Tomasi]

Unfortunately not however I have realised that it is effecting all payment methods - not just Paypal. I think it has something to do with the validation of the order as no order confirmation emails are being sent out either.

[Chris2013]

I'd hazard a guess remove the \  from order_conf_product_list.txt  maybe worth a try

 

/home/vintage1/public_html/themes/default-bootstrap/mails/en/order_conf_product_list.txt" on line 2 "{$product[\'reference\]}"

[bellini13]

this is a known issue with using the email template editing from the back office.  it adds these extra backslashes to the email templates

[Rolo Tomasi]

Thank-you. I couldn't remove the backslashes so I deleted the mails folder out of the theme and this seemed to do the trick.

 

I see that the backslashes are also appearing in the mail alerts module. How do you get rid of them?

[pandorrah]

I just got this error after a module update from paypal:



Fatal error: Uncaught exception 'PrestaShopException' with message 'Property Cart->id_currency is empty' in /home/xxxx/public_html/shopnw/classes/ObjectModel.php:846 Stack trace: #0 /home/xxxx/public_html/shopnw/classes/ObjectModel.php(260): ObjectModelCore->validateFields() #1 /home/xxxx/public_html/shopnw/classes/ObjectModel.php(605): ObjectModelCore->getFields() #2 /home/xxxx/public_html/shopnw/classes/Cart.php(199): ObjectModelCore->update() #3 /home/xxxx/public_html/shopnw/modules/paypal/express_checkout/process.php(126): CartCore->update() #4 /home/xxxx/public_html/shopnw/modules/paypal/express_checkout/process.php(141): PaypalExpressCheckout->initParameters(true) #5 /home/xxxx/public_html/shopnw/modules/paypal/express_checkout/payment.php(149): PaypalExpressCheckout->setExpressCheckout(false) #6 {main} thrown in /home/xxxx/public_html/shopnw/classes/ObjectModel.php on line 846

Edited August 8, 2015 by pandorrah (see edit history)

[pandorrah]

consider it solved: with a fresh install of the module.

Edited October 5, 2016 by pandorrah (see edit history)