Added www to shop name, now cant add items to cart

[fenixrob]

In Prestashop 1.6.

 

Im having this problem, I had my shop name for quite some time now like this: planetpet.sk , shop name and ssl. But Im trying to redirect all non www traffic to www, I read a lot of tutorials, on how to do it. 

 

When I added this into the .htaccess, it crashed, internal server error: (I put it before the prestashop comment line)

 

<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
</IfModule>

 

So I tried to redirect the traffic by changing the shop name in the BO from planetpet.sk to www.planetpet.sk. Every page works fine now, it gets redirected correctly, but when I try to add a item to cart it fails.

 

I get ajax popup asking me if I want to continue shopping or go to checkout , and when I click Go to checkout, my cart is empty.

 

Can somebody please help me solve this issue? 

 

 

another thing - when I had the www in my shop name, I tried to clear cache, disable/enable friendly URL, nothing helped. Pls help guys I just want my website to redirect non www to www, but I cant get it to work.

[Rolige]

Don't change this parameter directly in the .htaccess, you need add www in BO > Localization > SEO & URL

[fenixrob]

Thank for your reply, I deleteted the code I added to htacces, so now there is just the www.shopname in BO, but it still doesnt work. The cart gets empty or I cant login as a customer, no error gets reported, the page just reloads and nothing happens. 

 

I think thats a problem witch some old cookies, because when I deleted cookies from my browser It worked. But I cant tell every customer to manualy delete browser cookies, I want to do it for every customer. I tried the clear smarty cache and force compile, and clear cache in the BO , but nothing helped.

[Rolige]

If problem is cookies o cache there is not more options, this info is stored in the customer computer (at least you enable force compile), anyway, if most of your visitors are new you will not have problem because doesn't exists cookies/cache yet.

Edited March 14, 2015 by COTOKO (see edit history)

[fenixrob]

Yes you´re right, when browsing through my browsers cookies, I found som old cookies that were generated by my shop without the www, and new cookies generated with www. The old cookies expire in two days and then I will test the website. If it works, I will mark this as solved.

 

So it seems I just have to wait, and I thought if I edit the frontend cookies to expire in e.g. 1 hour, that thay will solve the problem, but the problem was, that they didnt rewrite the old non-www generated cookies.

[selectshop.at]

link to your page please ? Did you already refreshed the cart module on your back-office -> modules ?= Or dinstall and install again and verify if problem disappeared. If not. Please name the URL of your page.

[fenixrob]

planetpet.sk

 

Yep, its definitely an old cookie problem, Im gonna mark this as solved.

[moy2010]

Consider also to point Googla Analytics to your "www" website .