shacker Posted March 11, 2015 Share Posted March 11, 2015 (edited) Hi. A customer have an error on a module from addons, and the developer never answer the mails. The order is 290108 Please try to solve the issue or refound the customer. He sended mails to addons too, but never get an answer. regards Edited March 21, 2015 by shacker (see edit history) Link to comment Share on other sites More sharing options...
z72diego Posted March 11, 2015 Share Posted March 11, 2015 Hello, I am the user who has the problem with the module. The 04/03 (the same day I bought the module) I contacted the developer and received no reply. Then the 05/03 I contacted PrestaShop Addons customer support and not heard back.Failure to synchronize registered users in PrestaShop newsletter with MailChimp list.The error appears in the MailChimp API as:3/4/2015 13:50:16 GMTnope 185.18.199.242 lists / json interest-groupings 0.028s MailChimp-PHP / 2.0.6 2.0 (211) List_InvalidOption I hope the developer response, or corresponding refund.Thank you! Link to comment Share on other sites More sharing options...
shacker Posted March 12, 2015 Author Share Posted March 12, 2015 any news about this? Link to comment Share on other sites More sharing options...
z72diego Posted March 13, 2015 Share Posted March 13, 2015 At the moment, I have not been notified by the developer, or PrestaShop Addons. 1 Link to comment Share on other sites More sharing options...
Linda Posted March 13, 2015 Share Posted March 13, 2015 Similar to my situation. After talking to someone via livechat, was advised that a certain module was appropriate for my shop - upon purchase have found it is not what I wanted, or talked about, at all! I emailed them requesting a credit towards a module more suited to my needs and have not heard back. It has only been 24 hours, but that seems like long enough in an online business environment to get a response. 1 Link to comment Share on other sites More sharing options...
shacker Posted March 14, 2015 Author Share Posted March 14, 2015 At the moment, I have not been notified by the developer, or PrestaShop Addons. from mailchimp interface, try to add groups and check if solve the issue An alternative way to add the interest group is via the MailChimp interface. Simply log into your MailChimp account, navigate to ‘Lists’ and select ‘Create Groups’ from the setting menu. With the interest group setup you’ll now be able to call the listInterestGroupings() method successfully without receiving an error. Link to comment Share on other sites More sharing options...
z72diego Posted March 15, 2015 Share Posted March 15, 2015 from mailchimp interface, try to add groups and check if solve the issue An alternative way to add the interest group is via the MailChimp interface. Simply log into your MailChimp account, navigate to ‘Lists’ and select ‘Create Groups’ from the setting menu. With the interest group setup you’ll now be able to call the listInterestGroupings() method successfully without receiving an error. Thank you Shacker. In addition to the problem that appears in the APi, registered customers in the store have not synchronized with MailChimp list (which is the main function of the module).. I hope that Addons take responsibility! Have a nice day, Diego Link to comment Share on other sites More sharing options...
samyha Posted March 16, 2015 Share Posted March 16, 2015 Hello everybody, @Linda: could you please create your own topic, it will be easier that way @z72diego: Our team is on it Thanks! Link to comment Share on other sites More sharing options...
z72diego Posted March 16, 2015 Share Posted March 16, 2015 Hello everybody, @Linda: could you please create your own topic, it will be easier that way @z72diego: Our team is on it Thanks! Thank you samyha! Link to comment Share on other sites More sharing options...
z72diego Posted March 20, 2015 Share Posted March 20, 2015 Today I fixed the problem. The support team was contacted and the problem was in the "Double Opt-in" customers received and not confirmed. Should shorten the response times of technical support. Thank you @shacker @samyha Link to comment Share on other sites More sharing options...
shacker Posted March 21, 2015 Author Share Posted March 21, 2015 iu welcome, i close the topic Link to comment Share on other sites More sharing options...
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