Koen Amant Posted March 10, 2015 Share Posted March 10, 2015 Hello, After upgrading from 1.6.0.13 to 1.6.0.14 I get the message 'No carriers available' when I have to choose a carrier in the Check Out area. I checked my 'Zones' and 'Carriers' like I found in earlier posts with the same error. When I install a totally new shop with version 1.6.0.14 I get the same error. What do I have to do about this error? When installing a totally new version (1.6.0.14) some modules are gone. Loyalty Program and Database cleanup are no more in the module list... Regards, Koen Link to comment Share on other sites More sharing options...
bellini13 Posted March 10, 2015 Share Posted March 10, 2015 After upgrading from 1.6.0.13 to 1.6.0.14 I get the message 'No carriers available' when I have to choose a carrier in the Check Out area. Can't help unless we can see how you have these configured When installing a totally new version (1.6.0.14) some modules are gone. Loyalty Program and Database cleanup are no more in the module list... I have installed v1.6.0.14 and both of these modules are in the module list ready for me to install Link to comment Share on other sites More sharing options...
Koen Amant Posted March 10, 2015 Author Share Posted March 10, 2015 Dear, Here are my configuration screenshots. If you need other ones please let me know. In the file prestashop_1.6.0.14.zip I did not find the modules... Greetings, Koen Link to comment Share on other sites More sharing options...
bellini13 Posted March 10, 2015 Share Posted March 10, 2015 Carrier settings look correct, are you sure you are using an address in one of those Zones during checkout? I also notice multistore in one of the screen shots...are you sure you have multistore configured correctly? Also not every single module is provided in the core package, you need to go to your modules page in the back office, search for the module and install it Link to comment Share on other sites More sharing options...
Koen Amant Posted March 10, 2015 Author Share Posted March 10, 2015 Everything worked in v16.0.13 with my Multistore so I asume the multistore is configured correctly... My address is in Europe so... I't very strange... I can give you my teamviewer account (in Private Mail) so you can see the config yourself. Link to comment Share on other sites More sharing options...
bellini13 Posted March 11, 2015 Share Posted March 11, 2015 Well if you believe everything is configured correctly, and it works in .13 and does not work in .14 (upgraded or clean install), then it sounds like a defect. So you should probably open a forge ticket so PS developers can fix the issue. Link to comment Share on other sites More sharing options...
Koen Amant Posted March 11, 2015 Author Share Posted March 11, 2015 (edited) I did some step by step control. Clean install 1.6.0.14 | Carriers OK Activated Multishop with 'Shares customers' and 'Share available quantities to sell' | Carriers OK Activated 'Advanced Stock managment' | Carriers FAIL Deacitvated 'Advanced Stock managment' | Carriers OK Activated 'Stock Managment | Carriers OK Reactivated 'Advanced Stock managment' | Carriers OK If somebody understands why, please let me know... Very strange things and the stock is not going down on a sale in the advanced stock managment... So now the 'Advanced Stock Management' is not working... Grrr... EDIT Topic: When I Deactivated 'Adv. Stock' (Action 4) the field 'advance_stock_managment' in ps_product ans ps_product_shop Changed to '0', that's why the carriers are visible. When you reactivate 'Advanced Stock managment' (Action 6) the fileds in ps_product and ps_product_shop stay at '0' so that's why the stock does not update. My conclusion: When the fields 'advanced_stock_managment' in ps_product and ps_product_shop are set to '1' you get the msg 'no carries available'... Koen Edited March 11, 2015 by Koen Amant (see edit history) 1 Link to comment Share on other sites More sharing options...
Koen Amant Posted March 11, 2015 Author Share Posted March 11, 2015 Ok, I found it. The problem was that in the warehouse there was no carrier selected... This is a bit confusing because in the 'Shipping area' of a product you don't need to move your carriers to the selected area to use all the carriers. In the warehouse area it's the opposite you HAVE to move a carrier to the selected area... Sometimes Prestashop does not follow the same standards... But after a few day and lots of re-installing I found it, me lucky Hope this will help you all. Greetings, Koen Link to comment Share on other sites More sharing options...
sparsek Posted March 11, 2015 Share Posted March 11, 2015 Same problem. The address number is missing too Link to comment Share on other sites More sharing options...
Testtuin Posted April 13, 2015 Share Posted April 13, 2015 Koen, you are right. After the update all my shipments were for free, but I could not found out the issue. I spend a lot of time changing my carrier settings. Finally, thank you Koen, I found out one click can solve the problem: - go in the menu to stock (voorraad) - click warehouse (magazijn) - scroll down and add your carrier and save it. Link to comment Share on other sites More sharing options...
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