lexusnexus Posted March 7, 2015 Share Posted March 7, 2015 I recently purchased a theme from the addons.prestashop.com however its stuck in Awaiting validation even though I paid with my paypal account. The payment went through successfully according to my bank statement. Why is it showing awaiting validation and Why can't I download my theme? I've tried calling and emailing but no response. Can anyone help me with this? Link to comment Share on other sites More sharing options...
El Patron Posted March 8, 2015 Share Posted March 8, 2015 Hi, The PrestaShop community managers will be back online Monday, in the interim and if you have not already done so use live chat to speak to rep on addon's? Link to comment Share on other sites More sharing options...
shacker Posted March 9, 2015 Share Posted March 9, 2015 To avoid frauds, Payments have a manual check. I have this issues with some customers, and need to wait the validation from prestastore side. 1 Link to comment Share on other sites More sharing options...
samyha Posted March 16, 2015 Share Posted March 16, 2015 Hi lexusnexus, Can you post me here your Addons order number or send me your mail address by private message so I can check everything? Thanks a lot! Link to comment Share on other sites More sharing options...
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