undiscovered33 Posted March 3, 2015 Share Posted March 3, 2015 My cart is displaying non ordered item. I have been getting no orders and just non ordered showing in abandoned carts. On the order information it just shows that no order was created from the cart. I thought it was my payment page but had this customized but still getting non ordered. What could be going wrong? Link to comment Share on other sites More sharing options...
Dh42 Posted March 3, 2015 Share Posted March 3, 2015 Are people abandoning their carts? That happens with ecommerce sites. Link to comment Share on other sites More sharing options...
undiscovered33 Posted March 4, 2015 Author Share Posted March 4, 2015 Yes- I know it happens. I am mainly concerned with the 100% abandonment rate. Link to comment Share on other sites More sharing options...
Guest Posted March 4, 2015 Share Posted March 4, 2015 Have accounts been created? If not then probably just abandonment or robots If accounts have been created then there is a problem somewhere. Do you use PayPal? There are some intermittent PayPa issues causing the order not to be created. Check your PayPal account to see if the payment has been received. If it has, then in prestashop back office click the create order from this cart button to finish the order Link to comment Share on other sites More sharing options...
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