teo_g Posted March 2, 2015 Share Posted March 2, 2015 Hi, I have setting for order in 1 only step. Today, without any update at modules or site version or anything else, when client create a cart and when save address, he receive this error: "TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror" This error does not occur yesterday! My Prestashop version is 1.6.0.9. What is wrong? I searched on forum but I didn't find any solution. Please help me to resolv this problem! Thanks in advance for help! Link to comment Share on other sites More sharing options...
tomerg3 Posted March 2, 2015 Share Posted March 2, 2015 It sounds like some error is causing the Ajax call that saves the address. Try using firebug for firefox and check the error console. Link to comment Share on other sites More sharing options...
teo_g Posted March 3, 2015 Author Share Posted March 3, 2015 In firebug -> Console -> Errors no error occurs! I did not do any updates. How this error suddenly appeared? Link to comment Share on other sites More sharing options...
teo_g Posted March 3, 2015 Author Share Posted March 3, 2015 (edited) Please I need a solution ... Edited March 3, 2015 by teo_g (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted March 3, 2015 Share Posted March 3, 2015 Sorry I was not too specific. Check the ajax call that is made when you save an address, click to it and look at the response It will look something like http://screencast.com/t/PKBVvqkxaD3A (just a different filename Link to comment Share on other sites More sharing options...
teo_g Posted March 4, 2015 Author Share Posted March 4, 2015 (edited) In the picture we see that the URL does not appear ajax.In Response is returned to the source code of the homepage. http://tinypic.com/r/15focah/8 Edited March 4, 2015 by teo_g (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted March 4, 2015 Share Posted March 4, 2015 You must be looking at the wrong ajax call. Link to comment Share on other sites More sharing options...
teo_g Posted March 5, 2015 Author Share Posted March 5, 2015 What do i do? Let's do some print screen? Link to comment Share on other sites More sharing options...
tomerg3 Posted March 5, 2015 Share Posted March 5, 2015 Check all the Ajax calls that are made, or, post the URL to the site Link to comment Share on other sites More sharing options...
teo_g Posted March 6, 2015 Author Share Posted March 6, 2015 On my website, when you want to save the address, firebug shows these responses - view all 3 images below.http://postimg.org/image/8dy77wiqb/http://postimg.org/image/q59tmcy4z/http://postimg.org/image/4k4qyr1eb/On site to a friend, website is hosting on the same server with mine and has the same version of Prestashop, in firebug has the following responses - view all 4 images belowhttp://postimg.org/image/t9o8z591l/http://postimg.org/image/5l8r3vci1/http://postimg.org/image/5wq7gmsy1/http://postimg.org/image/e4s51mkuh/I remind that the site does not have this error on Sunday and Monday without any intervention (upgrade or code changes) was generated this error.Thanks for help! Link to comment Share on other sites More sharing options...
tomerg3 Posted March 6, 2015 Share Posted March 6, 2015 The response for the Ajax call is 302 which could be the issue. If you send the actual site URL, maybe we could offer more help Link to comment Share on other sites More sharing options...
teo_g Posted March 7, 2015 Author Share Posted March 7, 2015 I sent you a private message. Thanks! Link to comment Share on other sites More sharing options...
teo_g Posted March 10, 2015 Author Share Posted March 10, 2015 It is without solving this bug? Link to comment Share on other sites More sharing options...
teo_g Posted March 12, 2015 Author Share Posted March 12, 2015 Today I upgraded from version 1.5.6.2 to 1.6.0.14 PrestaShop at the site to a friend.In the back office we chose to make one step command. When you make an order is generated the same error.What is going on? Link to comment Share on other sites More sharing options...
teo_g Posted March 13, 2015 Author Share Posted March 13, 2015 I found the reason that generates this error.It was resolved when I removed from server, from mod_security rule ID 958977 Link to comment Share on other sites More sharing options...
-genevie Posted March 16, 2015 Share Posted March 16, 2015 I have the same problem, works with five step checkout, but not with one. I didn´t understand the fix? What am I meant to do to fix it? Link to comment Share on other sites More sharing options...
tomerg3 Posted March 17, 2015 Share Posted March 17, 2015 First, identify the actual problem (check the response on the Ajax call) Link to comment Share on other sites More sharing options...
-genevie Posted March 17, 2015 Share Posted March 17, 2015 I have exactly the same problem as those above (the one step doesnt work). Just didn´t understand this teo g:s fix: .... the mod security rule... Link to comment Share on other sites More sharing options...
netsamurai Posted February 22, 2016 Share Posted February 22, 2016 TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error unfortunately we getting this error when trying to save account details on checkout. presta 1.6.0.14 php 5.5 https://www.silver-msm.com/gb/ quick order checkout Uncaught SyntaxError: Unexpected end of input v_47_9362ed976300b6324681e2ff6a25b4a4.js:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. v_47_9362ed976300b6324681e2ff6a25b4a4.js:4 POST https://www.silver-msm.com/gb/authentication?rand=1456149035954 500 (Internal Server Error) any help or ideas on what to check would be very much appreciated. Link to comment Share on other sites More sharing options...
netsamurai Posted February 22, 2016 Share Posted February 22, 2016 in addition to my post #19 advanced parameters > performance > debug mode > disable all overrides = yes after this parameter change the account details save works. any help or ideas on what to check would be very much appreciated. Link to comment Share on other sites More sharing options...
netsamurai Posted February 22, 2016 Share Posted February 22, 2016 in addition to my post #20 front controller override > AuthController.php caused the error problem solved. Link to comment Share on other sites More sharing options...
Eugene_GIN Posted March 4, 2018 Share Posted March 4, 2018 thank you all for your questions and answers! My "TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror" I get when tried to confirm the order in the cart (one step form with own code modifications) it was ok until I'd started optimize site loading speed with CCC So I open Advanced Parameters > Performance and Minify HTML set as NO and rest number is yes in my settings Link to comment Share on other sites More sharing options...
drlava Posted May 10, 2019 Share Posted May 10, 2019 (edited) Hello, I am also having this problem, the ajax javascript error is 500 (internal server error) when one attempts to check out or create an account. EDIT: Fixed. The change to ObjectModel proposed here: https://github.com/PrestaShop/PrestaShop/commit/a043e190daae207bdda1a6a181aee931c3edb4a7 changed the logic of the if else condition and resulted in the values not being saved to $this->{$field}. Correcting the logic error fixed the problem. Edited May 13, 2019 by drlava (see edit history) Link to comment Share on other sites More sharing options...
CatalinRO Posted May 19, 2019 Share Posted May 19, 2019 Hello, I`m having problems wityh my prestashop 1.5.6.1. TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error I`m getting this error when trying to save account on checkout.I tried also to make a new account but nothing! No answer! What can I do? I think the problem started when i changed from http to https! But I don`t know how to solve it! Thanks! Any help will be appreciated! My site is: https://cabine-hidromasaj.ro Link to comment Share on other sites More sharing options...
ariyanbeton Posted May 26, 2019 Share Posted May 26, 2019 Today I upgraded from version 1.5.6.2 to 1.6.0.14 PrestaShop at the site to a friend.In the back office we chose to make one stepقیرcommand. When you make an order is generated the same error.What is going on? Link to comment Share on other sites More sharing options...
CatalinRO Posted May 26, 2019 Share Posted May 26, 2019 @ariyanbeton I solved the issue with a help of a prestashop develloper, the problem was with some tpl, I had to update them, as he said! Link to comment Share on other sites More sharing options...
Natallia Posted August 15, 2019 Share Posted August 15, 2019 Hello. Quote ИНФОРМАЦИЯ О СЕРВЕРЕ Информация о сервере Linux #1 SMP Wed May 15 09:51:12 EDT 2019 x86_64 Версия веб-сервера Apache/2.4.39 Версия PHP 7.0.33 Доступный объем памяти 512M Максимальное время выполнения 0 ИНФОРМАЦИЯ О БАЗЕ ДАННЫХ Версия MySQL 5.7.26-cll-lve Адрес сервера MySQL localhost Движок MySQL MyISAM драйвер MySQL DbPDO ИНФОРМАЦИЯ О МАГАЗИНЕ Версия Prestashop 1.6.1.24 URL сайта http://kote.by/ Название текущего шаблона Flower Shop For more than a month now, when placing a guest order, it pops up TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error POST https://kote.by/authentication?rand=1565640238991 403 send @ jquery-1.11.0.min.js:4 ajax @ jquery-1.11.0.min.js:4 (anonymous) @ order-opc.js:176 dispatch @ jquery-1.11.0.min.js:3 r.handle @ jquery-1.11.0.min.js:3 Error 403 in response to POST by trial and error it was found that if the First Name and Last Name in the Delivery Address of the user is entered in Latin, then everything is OK If entered in Cyrillic, then we get an error but this is only an assumption The same thing only without a pop-up error, but just a page reload for registered users at User addresses Please help me out ... I can’t work normally. There were thoughts to change the platform Link to comment Share on other sites More sharing options...
miladfathi Posted June 20, 2021 Share Posted June 20, 2021 On 5/19/2019 at 6:50 PM, CatalinRO said: Hello, I`m having problems wityh my prestashop 1.5.6.1. TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error I`m getting this error when trying to save account on checkout.I tried also to make a new account but nothing! No answer! What can I do? I think the problem started when i changed from http to https! But I don`t know how to solve it! Thanks! Any help will be appreciated! My site is: https://cabine-hidromasaj.ro How did you solve it? Please share thanks Link to comment Share on other sites More sharing options...
ComGrafPL Posted June 20, 2021 Share Posted June 20, 2021 38 minutes ago, miladfathi said: How did you solve it? Please share thanks Try with: Turning off Debugger Advanced Parameters/Performance/Debug Mode Turning on SSL in Preferences/General/Enable SSL Also turned off and on Preferences/SEO's Friendly Url Link to comment Share on other sites More sharing options...
floribabiden Posted June 24, 2021 Share Posted June 24, 2021 Thanks for the clarification. Link to comment Share on other sites More sharing options...
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