Manual Order with Custom Text not working since upgrading from 16.0.9

[lord_enzo]

I was using 1.6.0.9 until recently, when I updated to 1.6.0.11, and now to 1.6.0.12, but this did not fix my problem. Sometimes we do manual orders, and send the link to our customers for them to finish the payment. This is because the product in question has various configuration options, and sometimes we do it via telephone. The problem is that since this upgrade, we cannot see the text customization field, which is mandatory, so we cannot add the item to the cart, as it says that a mandatory field is not filled, but we cannot see it. Anybody knows how to fix this? 

[clong]

Out of curiosity, are you able to remove the requirement for it to be mandatory?

 

Are you seeking to get text customization working, or just to get items added to cart?

[lord_enzo]

 

Well, I have not tried to remove the text from being mandatory, as it is mandatory (that's why we configured it that way on the first place).

 

I just want it to work as supposed, as It has been working since the first time I used Prestashop back in 1.5 until now. I suppose the problem has to do with Ajax not loading the customization fields when a product with those fields is selected. But I do not know how to dig any further in the backend

[clong]

Have you made any changes to the code?

 

Do you have unofficial modules installed?

[lord_enzo]

I have not changed the code, and yes, I have some unofficial modules that have been working since 1.6.0. 

 

I've been pretty busy fixing this 1.6.0.12 problems, so as soon as I have the backup in place I will try to disable all non-official modules

[lord_enzo]

Been checking this again. The HTML tag in which the customisation fields should appear it shown with a "display:none" inline attribute

<iframe id="customization_list" seamless="" style="display: none;">

so my guess is that the AJAX is not working properly. 

 

The thing is that with products with less combinations, this seems to work, I don't know where the limit is, but with the products I have with combinations it seems to not display.

 

Regarding las clong answer, yes, I tried without non-native modules and with the default-bootstrap theme activated: nothing changed

Edited April 27, 2015 by lord_enzo (see edit history)

[tinybibiya]

Anyone found this solution? I have no combinations but just 1 custom text field to key in before add to cart. But if want to do manual order at back office, there is no custom text appear. click add to cart, cannot.

[Pete78]

if anybody still interested:

go to:

 

admin\themes\default\template\controllers\orders\

 

and open form.tpl

 

replace

 

if (this.customizable == '1')

 

with

 

if (this.customizable == '1' || this.customizable == '2')

 

in a 1.6.1.* version, this is already fixed this way..

 

 

cheers.

[Diana Hansen]

Hello everyone,

I use Prestashop 1.6.1.15. I have this same problem on my second shop and would appreciate very much if someone knows the solution. As Pete78 says, this version of Prestashop already has the code he suggests in form.tpl and, I still have the problem.

Customization is working correctly on my default shop but, I use multistore and it's not working on my second shop.

I only have one product that requires customization. The customization field in FO is missing and when I add an order in BO, the customization of the product is not available either so when I try to add the product I get an error.

Please help. 

Thanks in advance.

Edited April 25, 2018 by Diana EFB (see edit history)