[email protected] Posted February 24, 2015 Share Posted February 24, 2015 Urgently need some helps... I can't access my back office and receive this message: Fatal error: Uncaught --> Smarty: unable to write file /home/k1887701/public_html/shop/cache/smarty/compile/da/58/3b/wrt54ec0e58322e48_32430095 <-- thrown in /home/k1887701/public_html/shop/tools/smarty/sysplugins/smarty_internal_write_file.php on line 46 my site's url: http://jerseybrotherland.com/shop Link to comment Share on other sites More sharing options...
bellini13 Posted February 24, 2015 Share Posted February 24, 2015 use an FTP client to connect to your server, then navigate to the following directory /home/k1887701/public_html/shop/cache/smarty/ Make sure you have 2 folders here named 'cache' and 'compile' and ensure the permissions for those folders are 755 Link to comment Share on other sites More sharing options...
[email protected] Posted February 24, 2015 Author Share Posted February 24, 2015 use an FTP client to connect to your server, then navigate to the following directory /home/k1887701/public_html/shop/cache/smarty/ Make sure you have 2 folders here named 'cache' and 'compile' and ensure the permissions for those folders are 755 both 'cache' and 'compile' are there and their permissions are 755 and still didn't work. Strangely, when I ask technical support from them (my hosting provider), they asked me to change permissions 775. Can you advise me more on this? Thanks a lot Link to comment Share on other sites More sharing options...
NemoPS Posted February 28, 2015 Share Posted February 28, 2015 Well you can try with 775 or even 777 and see if it works, though I wouldn't keep the latter for security reasons Link to comment Share on other sites More sharing options...
[email protected] Posted February 28, 2015 Author Share Posted February 28, 2015 Well you can try with 775 or even 777 and see if it works, though I wouldn't keep the latter for security reasons Hi. Nemo... glad you dropped by here... I have tried permission 775 and still didn't work. But when I tried 777, I was able to login to back office, but another "pemission denied" occured Warning on line 1865 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/default_country_modules_list.xml): failed to open stream: Permission denied Warning on line 1868 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/modules_native_addons.xml): failed to open stream: Permission denied Warning on line 3517 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/tab_modules_list.xml): failed to open stream: Permission denied Warning on line 1865 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/default_country_modules_list.xml): failed to open stream: Permission denied Warning on line 1868 in file /home/k1887701/public_html/shop/classes/controller/AdminController.php [2] file_put_contents(/home/k1887701/public_html/shop/config/xml/modules_native_addons.xml): failed to open stream: Permission denied Some pages in the front office are not loaded as well but displayed following message instead: Fatal error: Uncaught --> Smarty: unable to write file /home/k1887701/public_html/shop/cache/smarty/cache/blocktopmenu/1/111/category/137/18/07/c1/wrt54f1ebe6292a82_22433670 <-- thrown in/home/k1887701/public_html/shop/tools/smarty/sysplugins/smarty_internal_write_file.php on line 46 FYI, everything used to be okay even with all folder permissions are 755. I had no idea what might went wrong here... This issue really got me headache... Best regards Link to comment Share on other sites More sharing options...
NemoPS Posted March 2, 2015 Share Posted March 2, 2015 Hm, do you know if your hosting modified something? It might as well be that, as it used to work. Did it happen all of a sudden, or after you did something in particular? Link to comment Share on other sites More sharing options...
[email protected] Posted March 2, 2015 Author Share Posted March 2, 2015 Hm, do you know if your hosting modified something? It might as well be that, as it used to work. Did it happen all of a sudden, or after you did something in particular? I have no idea... I also suspect that they might have modified something. As far as I remember I didn't do anything at all. It just happened like that all of a sudden. Assume they did modify something, what might they do that can cause such things, in my case here, to happen? Link to comment Share on other sites More sharing options...
NemoPS Posted March 4, 2015 Share Posted March 4, 2015 Something related to permissions, definitely. It's worth asking them, it often really is just cased by the server's config Link to comment Share on other sites More sharing options...
[email protected] Posted March 5, 2015 Author Share Posted March 5, 2015 Something related to permissions, definitely. It's worth asking them, it often really is just cased by the server's config Hi Nemo... After long discussion with my hosting provider, they gave me this... http://stackoverflow.com/questions/4588641/smarty-permissions-problems can you advise me more on this? because i'm simply not a code programming savvy. thanks a lot best regards... Link to comment Share on other sites More sharing options...
NemoPS Posted March 6, 2015 Share Posted March 6, 2015 Relative paths? But if so, it was supposed to be broken since the beginning, did they tell you which of the answers should work? There are 4 at least there Link to comment Share on other sites More sharing options...
[email protected] Posted March 6, 2015 Author Share Posted March 6, 2015 Relative paths? But if so, it was supposed to be broken since the beginning, did they tell you which of the answers should work? There are 4 at least there They told me, still, to change folder permission to 777 and file permission to 664. Eventually, it resolved my problem. I have regained my access to the back office and the store front is working normally. But being 777 for folder permission as the only resolution is still bothering me since you said you wouldn't keep that for security reason. Any advise on this security reason? Regards, Link to comment Share on other sites More sharing options...
NemoPS Posted March 7, 2015 Share Posted March 7, 2015 Exactly, 777 is not secure, but you have no other solution if they are not able to setup the server correctly (I still believe it's their fault) Link to comment Share on other sites More sharing options...
bellini13 Posted March 7, 2015 Share Posted March 7, 2015 I concur, time to find a new host if they fail this poorly at file system security Link to comment Share on other sites More sharing options...
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