fitgura Posted January 15, 2010 Share Posted January 15, 2010 sometimes our customers call us, they didn't get the ordered product!!when we investigate what happend..just easily figured out the cart didn't converted to order......and of course we don't see them in the orders list!!!why is this happend?? why just sometimes???Is there any real soulution????I found a topic which suggest update the all software, but I'm not sure and it could bee a really big work.....I use 1.1.0.5 revision and try to find somebody who really can explain us the core of this problem!!thank you Link to comment Share on other sites More sharing options...
fitgura Posted January 17, 2010 Author Share Posted January 17, 2010 is there any idea??? Link to comment Share on other sites More sharing options...
batevladi Posted January 26, 2010 Share Posted January 26, 2010 I would like to report the same issue with 1.2.5 - we are seeing the orders but they do not have products associated (fortunately the cart is still available), however the order detail does not translate from the cart detail table!!!This is a _VERY_ serious issue! Presta TEAM, Please Respond!?figura, do you have access to your server logs? Can you let me know what the server spec you are running the system and your approximate log? My 512MB server is giving me out of memory errors from time to time... I am wondering if this may be the issue - i.e. there are too many objects in memory and the server breaks during the transaction? V Link to comment Share on other sites More sharing options...
bonym Posted January 26, 2010 Share Posted January 26, 2010 try to upgrade to a newer version... also post here the exact message error(if you have one) Link to comment Share on other sites More sharing options...
batevladi Posted January 26, 2010 Share Posted January 26, 2010 try to upgrade to a newer version... also post here the exact message error(if you have one) Please read my comment - the problem is with 1.2.5.0 - this _IS_ the _latest stable_ release! Link to comment Share on other sites More sharing options...
bonym Posted January 28, 2010 Share Posted January 28, 2010 my message was for fitgura...for you I dont know? did you solved it? Link to comment Share on other sites More sharing options...
Recommended Posts