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registered users can't restore forgotten passwords


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  On 1/30/2015 at 9:00 PM, rsilvapt said:

Hi,

 

Registered users in my Prestashop website can't restore forgotten passwords.

 

When they try do do so, the system says "An error occurred while sending the email"

 

Can you help me?

 

Thank you!

 

Rui

 

 

1) what is your prestashop version?

2) what theme you use?

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  On 2/3/2015 at 4:24 PM, vekia said:

im affraid that problem can be related to theme that you use (im not sure at the moment)

to verify it, are you able (temporarily for test purposes) switch theme to default one and test it?

 

I can't switch theme.... I've tried to do so in a test install and got some problems when I switched back to original theme.

 

Meanwhile, I've opened a support ticket at the theme vendor...

 

Thank you!

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  On 2/3/2015 at 4:24 PM, vekia said:

im affraid that problem can be related to theme that you use (im not sure at the moment)

to verify it, are you able (temporarily for test purposes) switch theme to default one and test it?

 

Ok,

 

I've opened a ticket on the theme vendor and they didn't manage the situation...

 

They said that it was a Prestashop problem, because they have tried with the default theme and have the same error :(

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