rsilvapt Posted January 30, 2015 Share Posted January 30, 2015 Hi, Registered users in my Prestashop website can't restore forgotten passwords. When they try do do so, the system says "An error occurred while sending the email" Can you help me? Thank you! Rui Link to comment Share on other sites More sharing options...
El Patron Posted January 30, 2015 Share Posted January 30, 2015 back office-->advanced parms-->email can you send test email and it works ok? Link to comment Share on other sites More sharing options...
rsilvapt Posted January 31, 2015 Author Share Posted January 31, 2015 (edited) Yes, I received the test email. Still can't restore passwords... Edited January 31, 2015 by rsilvapt (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted January 31, 2015 Share Posted January 31, 2015 On 1/30/2015 at 9:00 PM, rsilvapt said: Hi, Registered users in my Prestashop website can't restore forgotten passwords. When they try do do so, the system says "An error occurred while sending the email" Can you help me? Thank you! Rui 1) what is your prestashop version? 2) what theme you use? Link to comment Share on other sites More sharing options...
rsilvapt Posted January 31, 2015 Author Share Posted January 31, 2015 On 1/31/2015 at 3:27 PM, vekia said: 1) what is your prestashop version? 2) what theme you use? 1) version: 1.6.0.9 2) theme: Leo Book Store Thank you Link to comment Share on other sites More sharing options...
El Patron Posted January 31, 2015 Share Posted January 31, 2015 Hi rui, can you also please post your front office url? Link to comment Share on other sites More sharing options...
rsilvapt Posted February 2, 2015 Author Share Posted February 2, 2015 On 1/31/2015 at 3:51 PM, El Patron said: Hi rui, can you also please post your front office url? Yes, of course The URL is www.lubooks.pt If you create a new user and then you try to recover a lost password, you'll see the error message. Thank you! Link to comment Share on other sites More sharing options...
vekia Posted February 3, 2015 Share Posted February 3, 2015 im affraid that problem can be related to theme that you use (im not sure at the moment) to verify it, are you able (temporarily for test purposes) switch theme to default one and test it? Link to comment Share on other sites More sharing options...
rsilvapt Posted February 3, 2015 Author Share Posted February 3, 2015 On 2/3/2015 at 4:24 PM, vekia said: im affraid that problem can be related to theme that you use (im not sure at the moment) to verify it, are you able (temporarily for test purposes) switch theme to default one and test it? I can't switch theme.... I've tried to do so in a test install and got some problems when I switched back to original theme. Meanwhile, I've opened a support ticket at the theme vendor... Thank you! 1 Link to comment Share on other sites More sharing options...
rsilvapt Posted February 11, 2015 Author Share Posted February 11, 2015 On 2/3/2015 at 4:24 PM, vekia said: im affraid that problem can be related to theme that you use (im not sure at the moment) to verify it, are you able (temporarily for test purposes) switch theme to default one and test it? Ok, I've opened a ticket on the theme vendor and they didn't manage the situation... They said that it was a Prestashop problem, because they have tried with the default theme and have the same error Link to comment Share on other sites More sharing options...
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