Guest Posted July 29, 2008 Share Posted July 29, 2008 How does it work?Is there a credit balance kept on the customer's account that can be used on their next purchase?How is it issued? Can it be issued directly through the back office, or only through the return process?. Link to comment Share on other sites More sharing options...
Peter Wilson Posted July 29, 2008 Share Posted July 29, 2008 Hi pete,Welcome to the PrestaShop Forum!Funny you should ask, just today I've been preparing the Wiki article on RMAs and credit slips.It should be ready by tomorrow. I'll post again here once it's up.Thanks Link to comment Share on other sites More sharing options...
Peter Wilson Posted July 30, 2008 Share Posted July 30, 2008 "It's up":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans ! Link to comment Share on other sites More sharing options...
mEcommerce Posted July 30, 2008 Share Posted July 30, 2008 Hi Peter,What about crediting shipping costs?Another option is providing a coupon for free shipping. Link to comment Share on other sites More sharing options...
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