B@ndit Posted January 22, 2015 Share Posted January 22, 2015 Hi Guys, I recently put Google Analytics onto my PS 1.6 website, When I check the stats from the backend of PS it says my conversion rate is 0.29% yet when I look at the same information from within my Google Analytics account is says my conversion rate is 5.7%... Anybody else experience this or know what I need to do to rectify it? Steven Link to comment Share on other sites More sharing options...
cedricfontaine Posted January 23, 2015 Share Posted January 23, 2015 Do you have the same transaction numbers in Analytics and your back office ? Link to comment Share on other sites More sharing options...
B@ndit Posted January 27, 2015 Author Share Posted January 27, 2015 Good question... Ive got it sorted now, just statred afresh and all is matching now. Thanks Steven Link to comment Share on other sites More sharing options...
PLandgren Posted February 1, 2015 Share Posted February 1, 2015 I have a related problem, where conversion rates in GA are recorded too high as a result of too many transactions being recorded. If I compare Prestashop and Google Analytics there is a large difference in number of transactions. GA always being between 1,5 to 4 times higher! This happened after the episode of upgrading GA-module and during a few days not having any GA data at all. I'm currently on the latest version.... Link to comment Share on other sites More sharing options...
cedricfontaine Posted February 1, 2015 Share Posted February 1, 2015 Could you check the value of each order in Analytics ? Are all orders there ? Is there more orders than in prestashop ? Link to comment Share on other sites More sharing options...
PLandgren Posted February 7, 2015 Share Posted February 7, 2015 Could you check the value of each order in Analytics ? Are all orders there ? Is there more orders than in prestashop ? There are many more orders in Analytics than in Prestashop! Link to comment Share on other sites More sharing options...
cedricfontaine Posted February 9, 2015 Share Posted February 9, 2015 Hello, It's not possible that the module creates new order. In Google Analytics, could you check the value of each order ? You should be able to find order number in Anlaytics directly. Link to comment Share on other sites More sharing options...
PLandgren Posted February 9, 2015 Share Posted February 9, 2015 Hello, It's not possible that the module creates new order. In Google Analytics, could you check the value of each order ? You should be able to find order number in Anlaytics directly. Ok, now I've checked GA. When I filter on one day (yesterday) I see 47 orders. All of the orders from Prestashop are there, but it is also registering older orders. I see orders from 7th of Feb (10:30 in the morning) to 23:59 on the 8th (even if I only picked one day in GA). Transactions have the correct values. If I instead select the 7th in GA I get the same behaviour. All orders from the 7th and most of the orders from the 6th. I hope this gives you an idea what to look for... right now we are a bit confused by the statistics... Link to comment Share on other sites More sharing options...
cedricfontaine Posted February 10, 2015 Share Posted February 10, 2015 Hello, Could you try with the dev release of the module on Git Hub ? Link to comment Share on other sites More sharing options...
PLandgren Posted February 11, 2015 Share Posted February 11, 2015 Hello, Could you try with the dev release of the module on Git Hub ? Well, yes... but I do not know how to do it. I mean, I know how to upload a module over ftp, but I'd need a URL to where I can download it from. Link to comment Share on other sites More sharing options...
cedricfontaine Posted February 11, 2015 Share Posted February 11, 2015 Hello Well, yes... but I do not know how to do it. I mean, I know how to upload a module over ftp, but I'd need a URL to where I can download it from. In fact the dev was released yesterday as 2.0.7. It should fix your problem. Link to comment Share on other sites More sharing options...
PLandgren Posted February 11, 2015 Share Posted February 11, 2015 2.0.7 is now installed! I hope this solved the problem. I'll report back as soon as I see the results. Link to comment Share on other sites More sharing options...
PLandgren Posted February 17, 2015 Share Posted February 17, 2015 Installed new module on the 11th of February. It started out quite promising (even if I did not check in detail), but now it's crazy again. Looking at GA för yesterday (16th of Feb) I see transactions starting from the 15th in the evening all the way to midnight on the 16th). What I can also see (that I have not reported before) is that a big bunch of the transactions from the 16th seems to be reported twice. I see that because the value is double and the shipping cost is double. I hope this is a clue... Link to comment Share on other sites More sharing options...
PLandgren Posted February 24, 2015 Share Posted February 24, 2015 Hi again, sometimes working and sometimes not. Here are more clues. On the 21st and 22nd all transactions are recorded correctly. Then for yesterday's (23rd) transactions it's looking nuts. Here I find all transactions from yesterday and all the way back to the 20th in the morning. Link to comment Share on other sites More sharing options...
PLandgren Posted March 6, 2015 Share Posted March 6, 2015 Hello In fact the dev was released yesterday as 2.0.7. It should fix your problem. I have now tried 2.0.7 and 2.0.8, but the problem is the same. The same transaction is being reported with the same transaction number on more than one day. Strangely enough the number of products sold does not seem to be reported multiple times (but the Income is!). Link to comment Share on other sites More sharing options...
cedricfontaine Posted March 15, 2015 Share Posted March 15, 2015 Hello, If you still have problem with the current release, please contact me in PM, I'll send you a release with debug info to understand the problem. Link to comment Share on other sites More sharing options...
dario81 Posted April 3, 2015 Share Posted April 3, 2015 Hi, i've the same problem with version 2.0.9. Transaction are reported twice, also if the product is reported only one time. Link to comment Share on other sites More sharing options...
cedricfontaine Posted April 6, 2015 Share Posted April 6, 2015 Hello, We have a new release being tested. It should be ok with the new release. I can send it to you, if you send me a PM. 1 Link to comment Share on other sites More sharing options...
Naldinho Posted April 17, 2015 Share Posted April 17, 2015 (edited) I just started a topic about this. All my conversions are being recorded twice. My revenue is x2 and if I look at transactions the revenue there is also x2. Under Overview I can see that Transactions is also twice what Unique Purchases equals. It appears that every transaction is getting recorded twice. Additional Info: The data was working fine until April 1. On April 1 all the transactions were entered twice plus all the transactions going back till at least March 23 were added again despite already being in Google Analytics. The data after April 1 goes in as double entries at the time of transaction. So something happened on April 1 that led to all the transactions being entered twice on April 1 and retroactively add previously added transactions from the previous week and since then all data is double. Edited April 17, 2015 by Naldinho (see edit history) Link to comment Share on other sites More sharing options...
cedricfontaine Posted April 17, 2015 Share Posted April 17, 2015 Hello, Module on the dev branch on Git Hub should fixe this problem/. Link to comment Share on other sites More sharing options...
Naldinho Posted April 17, 2015 Share Posted April 17, 2015 To install the dev branch I just download the entire directory and copy the entire directory to modules and override the files currently there? Link to comment Share on other sites More sharing options...
cedricfontaine Posted April 20, 2015 Share Posted April 20, 2015 Hello, Yes you can override current files. Link to comment Share on other sites More sharing options...
mmalling Posted April 26, 2015 Share Posted April 26, 2015 Hello, Yes you can override current files. I got the same problem i am on version 2.0.9 of the module how does fix it because i can se that if i get on ordre analytics e commerce counts the order and amount double? Link to comment Share on other sites More sharing options...
Naldinho Posted April 26, 2015 Share Posted April 26, 2015 Just download the dev branch and overwrite your current files as cedricfontaine instructed. I did that a week ago and it fixed the problem. Since that might not be clear to everyone to get to the dev branch you go to the PrestaShop page on GitHub and then search for the Google Analytics module This link should take you directly to Google Analytics https://github.com/PrestaShop?utf8=%E2%9C%93&query=ana Take these files and use FTP to overwrite the currently installed Google Analytics module. Problem solved. Link to comment Share on other sites More sharing options...
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