Blank order confirmation page.

[flapdoodle]

Prestashop v1.6

 

The shop was working. Placed an order then all of a sudden I started getting a blank page before the order is confirmed. The order shows up in the back end, but neither me, nor the customer gets a confirmation email. I have setup the shop as a fairly simple shop, using only cash on delivery as a payment option.

 

I am awaiting contact from my webhost to hear about the memory thing I have found after searching.

 

That said I put Prestashop into debug mode, and went to create an order to see what the errors are when I get the blank page.

 

However I got an error page upon loading Prestashop itself.

Here is a screenshot of the error.

Edited January 20, 2015 by flapdoodle (see edit history)

[Krystian Podemski]

Try to reinstall wishlist module

[flapdoodle]

Thanks, looking at that, I don't know how I missed that. Uninstalled wishlist and I'm in!

I made an order, and got the blank confirmation page again, this time with an error, which is as follows:

Fatal error: Uncaught exception 'SmartyCompilerException' with message 'Syntax Error in template "/services/webpages/m/o/mobiletrends.ca/public/prestashop/themes/default-bootstrap/mails/en/order_conf_product_list.txt" on line 2 "{$product[\'reference\']}" - Unexpected "\"' in /services/webpages/m/o/mobiletrends.ca/public/prestashop/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php:667 Stack trace: #0 /services/webpages/m/o/mobiletrends.ca/public/prestashop/tools/smarty/sysplugins/smarty_internal_templateparser.php(3144): Smarty_Internal_TemplateCompilerBase->trigger_template_error() #1 /services/webpages/m/o/mobiletrends.ca/public/prestashop/tools/smarty/sysplugins/smarty_internal_templateparser.php(3209): Smarty_Internal_Templateparser->yy_syntax_error(10, '\') #2 /services/webpages/m/o/mobiletrends.ca/public/prestashop/tools/smarty/sysplugins/smarty_internal_smartytemplatecompiler.php(105): Smarty_Internal_Templateparser->doParse(10, '\') #3 /services/webpages/m/o/mobiletre in /services/webpages/m/o/mobiletrends.ca/public/prestashop/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 667
 

So I removed line 2 from order_conf_product_list.txt to test and see what would happen..

{$product[\'reference\']}

The result was it having an error on line 3

{$product[\'name\']}

 

So its not the template changes I made.

 

Past that I am lost.

[flapdoodle]

Solved. I removed all the "\" from the template and it works again. Still wondering why it happened in the first place. Seems odd that one day it worked and another it didn't.

[amnesiak]

Hi,

I have the same problem. What do you mean by remove all the "\" from template?

[Krystian Podemski]

Look: /themes/default-bootstrap/mails/en/order_conf_product_list.txt

 

If you're looking on something like this:

{$product[\'name\']}

 

It means that you need to remove those slashes.

[amnesiak]

Thanks for reply.

I turned off the invoices and that fixed the problem.

Regards