HTML for default email template not working

c930586 · January 17, 2015

Hi,

I wanted to translate the email templates of my store. After editing the first HTML version, the system stopped showing the HTML code properly. Please see images attached. If I open the code with the browser it works properly. However, in both Prestashop and when I send a test email, the HTML version just shows a blue background.

Am I missing anything?

Thanks for your help.

Robert

vekia · January 17, 2015

it's probably a case of magic quotes.

please go to adv. parameters > configuration information section

do you see there information about magic quotes, that it is turned on?

c930586 · January 18, 2015

Hi Vekia,

Thanks for the reply. Yes, it says:

magicquotes
pdo_mysql

What should I do? I am running 1.6.0.11 on a HostGator's shared server. (PHP 5.2.17; Apache; MySQL 5.5.40-36.1)

Thanks.

Robert

c930586 · January 18, 2015

Update:

I have solved both magic quotes and pdo_mysql with this:

https://www.prestashop.com/forums/topic/187699-solved-how-to-disable-php-magic-quotes/?p=928701

Nevertheless, although I see most of the HTML shown nicely, the logo is not sent in the emails yet. Any ideas with the logo portion of the html?

Thanks.

Robert

vekia · January 18, 2015

hello

can you show full contents of the email (from translation tool) ?

c930586 · January 18, 2015

Yes, please see the code below.

<table class="table table-mail" style="width: 100%; margin-top: 10px;">
<tbody>
<tr>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
<td style="padding: 7px 0;" align="center">
<table class="table" style="width: 100%;" bgcolor="#ffffff">
<tbody>
<tr>
<td class="logo" style="border-bottom: 4px solid #333333; padding: 7px 0;" align="center"><a style="color: #337ff1;" title="{shop_name}" href="%7Bshop_url%7D"> <img src="%7Bshop_logo%7D" alt="{shop_name}" /></a></td>
</tr>
<tr>
<td class="titleblock" style="padding: 7px 0;" align="center"><span style="color: #555454; font-family: 'Open-sans', sans-serif; font-size: small;"> <span class="title" style="font-weight: 500; font-size: 28px; text-transform: uppercase; line-height: 33px;">El vostrE missatge pel servei d'atenció al client de {shop_name}</span> </span></td>
</tr>
<tr>
<td class="space_footer" style="padding: 0;"> </td>
</tr>
<tr>
<td class="box" style="border: 1px solid #D6D4D4; background-color: #f8f8f8; padding: 7px 0;">
<table class="table" style="width: 100%;">
<tbody>
<tr>
<td style="padding: 7px 0;" width="10"> </td>
<td style="padding: 7px 0;"><span style="color: #555454; font-family: 'Open-sans', sans-serif; font-size: small;"> <span style="color: #777;"> El vostre missatge ha estat enviat correctament.<br /><br /><span style="color: #333;"><strong>Missatge:</strong></span> {message}<br /><br /><span style="color: #333;"><strong>ID de comanda:</strong></span> {order_name}<br /><span style="color: #333;"><strong>Producte:</strong></span> {product_name}<br /><span style="color: #333;"><strong>Fitxer adjuntat:</strong></span> {attached_file} </span> </span></td>
<td style="padding: 7px 0;" width="10"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class="space_footer" style="padding: 0;"> </td>
</tr>
<tr>
<td class="linkbelow" style="padding: 7px 0;"><span style="color: #555454; font-family: 'Open-sans', sans-serif; font-size: small;"> Us respondrem tan aviat com ens sigui possible. </span></td>
</tr>
<tr>
<td class="space_footer" style="padding: 0;"> </td>
</tr>
<tr>
<td class="footer" style="border-top: 4px solid #333333; padding: 7px 0;"><a style="color: #337ff1;" href="%7Bshop_url%7D">{shop_name}</a> desenvolupat amb <a style="color: #337ff1;" href="http://www.prestashop.com/">PrestaShop™</a></td>
</tr>
</tbody>
</table>
</td>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
</tr>
</tbody>
</table>
<p> </p>

vekia · January 18, 2015

change

%7Bshop_url%7D

to

{shop_url}

and

%7Bshop_logo%7D

to

{shop_logo}

c930586 · January 19, 2015

OK, thanks for the reply.

Does this have to be reported as a bug? I have not added the %7B and %7D, the system did automatically.

There are 100 different email templates, and I have the issue with all of them I guess. Is there a way to change them all fast?

Thanks.

Matúš · January 19, 2015

I have same problem after update PS, in all email template...
Example:
I write and saved:

<table class="table table-mail" style="width: 100%; margin-top: 10px; -moz-box-shadow: 0 0 5px #afafaf; -webkit-box-shadow: 0 0 5px #afafaf; -o-box-shadow: 0 0 5px #afafaf; box-shadow: 0 0 5px #afafaf; filter: progid:DXImageTransform.Microsoft.Shadow(color=#afafaf,Direction=134,Strength=5);">
<tbody>
<tr>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
<td style="padding: 7px 0;" align="center">
<table class="table" style="width: 100%;" bgcolor="#ffffff">
<tbody>
<tr>
<td class="logo" style="border-bottom: 4px solid #333333; padding: 7px 0;" align="center"><a style="color: #337ff1;" title="{shop_name}" href="{shop_url}"> <img src="{shop_logo}" alt="{shop_name}" /> </a></td>
</tr>
<tr>
<td class="titleblock" style="padding: 7px 0;" align="center"><span style="color: #555454; font-family: Open-sans,sans-serif; font-size: small;"> <span class="title" style="font-weight: 500; font-size: 28px; text-transform: uppercase; line-height: 33px;">Hi {firstname} {lastname},</span> </span></td>
</tr>
<tr>
<td class="space_footer" style="padding: 0!important;"> </td>
</tr>
<tr>
<td class="box" style="border: 1px solid #D6D4D4; background-color: #f8f8f8; padding: 7px 0;">
<table class="table" style="width: 100%;">
<tbody>
<tr>
<td style="padding: 7px 0;" width="10"> </td>
<td style="padding: 7px 0;">
<p style="border-bottom: 1px solid #D6D4D4; margin: 3px 0 7px; text-transform: uppercase; font-weight: 500; font-size: 18px; padding-bottom: 10px;" data-html-only="1">Message from {shop_name}</p>
<span style="color: #555454; font-family: Open-sans,sans-serif; font-size: small;"><span style="color: #777;"> You have received a new message from <span style="color: #333;"><strong>{shop_name}</strong></span> regarding order with the reference <span style="color: #333;"><strong>{order_name}</strong></span>.<br /><br /> <span style="color: #333;"><strong>Message:</strong></span> {message} </span> </span></td>
<td style="padding: 7px 0;" width="10"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class="space_footer" style="padding: 0!important;"> </td>
</tr>
<tr>
<td class="footer" style="border-top: 4px solid #333333; padding: 7px 0;"><a style="color: #337ff1;" href="{shop_url}">{shop_name}</a> powered by <a style="color: #337ff1;" href="http://www.prestashop.com/">PrestaShop™</a></td>
</tr>
</tbody>
</table>
</td>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
</tr>
</tbody>
</table>

after I look and I see that PS delete shadow table and replace href="{shop_url}" to href="%7Bshop_url%7D" and logo...

<table class="table table-mail" style="width: 100%; margin-top: 10px;">
<tbody>
<tr>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
<td style="padding: 7px 0;" align="center">
<table class="table" style="width: 100%;" bgcolor="#ffffff">
<tbody>
<tr>
<td class="logo" style="border-bottom: 4px solid #333333; padding: 7px 0;" align="center"><a style="color: #337ff1;" title="{shop_name}" href="%7Bshop_url%7D"> <img src="%7Bshop_logo%7D" alt="{shop_name}" /></a></td>
</tr>
<tr>
<td class="titleblock" style="padding: 7px 0;" align="center"><span style="color: #555454; font-family: 'Open-sans', sans-serif; font-size: small;"> <span class="title" style="font-weight: 500; font-size: 28px; text-transform: uppercase; line-height: 33px;">Vážený zákazník {firstname} {lastname},</span> </span></td>
</tr>
<tr>
<td class="space_footer" style="padding: 0;"> </td>
</tr>
<tr>
<td class="box" style="border: 1px solid #D6D4D4; background-color: #f8f8f8; padding: 7px 0;">
<table class="table" style="width: 100%;">
<tbody>
<tr>
<td style="padding: 7px 0;" width="10"> </td>
<td style="padding: 7px 0;">
<p style="border-bottom: 1px solid #D6D4D4; margin: 3px 0 7px; text-transform: uppercase; font-weight: 500; font-size: 18px; padding-bottom: 10px;">zpráva z e-shopu {shop_name}</p>
<span style="color: #555454; font-family: 'Open-sans', sans-serif; font-size: small;"><span style="color: #777;"> Obdržali sste novú zprávu z e-shopu <span style="color: #333;"><strong>{shop_name}</strong></span> týkajúcu sa objednávky <span style="color: #333;"><strong>{order_name}</strong></span>.<br /><br /><span style="color: #333;"><strong>Obsah správy:</strong></span> {message} </span> </span></td>
<td style="padding: 7px 0;" width="10"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td class="space_footer" style="padding: 0;"> </td>
</tr>
<tr>
<td class="footer" style="border-top: 4px solid #333333; padding: 7px 0;">S pozdravom <a style="color: #337ff1;" href="%7Bshop_url%7D">{shop_name}</a></td>
</tr>
</tbody>
</table>
</td>
<td class="space" style="width: 20px; padding: 7px 0;"> </td>
</tr>
</tbody>
</table>

It is not good bugs mails for customers.

Edited January 19, 2015 by Matúš (see edit history)

Rneo · January 26, 2015

??

xrusler · February 3, 2015

Hello all, I have the same problem and it drives me crazy. The brackets ("{" or "}") are replaced by "%7B" or "%7D" only in "url" and "src" parts. Do you have some tips for solution?

Edited February 3, 2015 by xrusler (see edit history)

n_s_simpson · February 5, 2015

Hi, I have the same issue.

Also, has anyone else noticed that the HTML "title" tag fields are all blank?

(Interestingly if I select to edit "Core (no theme selected)" those templates and the title tag fields are correct.)

n_s_simpson · February 5, 2015

Definitely a fault. I edited the HTML files directly in themes\default-bootstrap\mails\gb\ and they are fine. As soon as I go back into the mail translations in the BO and press "Save" I yet again have "%7Bshop_url%7D" and "%7Bshop_logo%7D".

Checked my pre-upgrade 1.6.0.9 backup and that's fine so definitely a fault since 1.6.0.11.

n_s_simpson · February 5, 2015

Someone's already raised a bug report here: http://forge.prestashop.com/browse/PSCSX-4594?jql=

mxmart.mx · February 16, 2015

Solution for your answer:

https://www.prestashop.com/forums/topic/413406-email-templates-urls-broken-after-editing-and-saving-%7B-%7D/

Thank you for your help! It's working perfectly!

sergeyspb2012 · June 10, 2015

Solution for your answer:

https://www.prestashop.com/forums/topic/413406-email-templates-urls-broken-after-editing-and-saving-%7B-%7D/

Thank you very much. It really helped.

lukx · July 17, 2015

I have brackets but I still have blue backgorund How I can fix it so it comes back to oryginal like it was before?

marceloaurino · September 13, 2015

Lukx,

disable magic_quotes, the blue background will be removed.

arapogiannis · December 15, 2015

I have the same problem here. I disabled magic_quotes with the php.ini file in the install folder but nothing changed. Suggestions please?

HTML for default email template not working

Recommended Posts

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Create an account or sign in to comment

Create an account

Sign in