chahidkhan Posted January 12, 2015 Share Posted January 12, 2015 Hi @ll Today i get a very bad error on my site , the customers can't buy anything from my site using PayPal , they get this error : Error occurred: Please try to contact the merchant: PayPal response: -> « BackCan u help me please to solve this error i tried reinstall module and configured but always same error , Im using PrestaShop 1.5.4.0 Thanks in advance Link to comment Share on other sites More sharing options...
El Patron Posted January 12, 2015 Share Posted January 12, 2015 what is your paypal module version? Link to comment Share on other sites More sharing options...
chahidkhan Posted January 12, 2015 Author Share Posted January 12, 2015 Now i just install new module : PayPal Europe Version 3.8.1 i see the problem fixed ! i use PayPal Morrocan i think it will work normal with PayPal Europe Module ? Thanks Link to comment Share on other sites More sharing options...
El Patron Posted January 12, 2015 Share Posted January 12, 2015 Now i just install new module : PayPal Europe Version 3.8.1 i see the problem fixed ! i use PayPal Morrocan i think it will work normal with PayPal Europe Module ? Thanks vale! you are good to go! Link to comment Share on other sites More sharing options...
Albux Posted January 12, 2015 Share Posted January 12, 2015 Hi @ll Today i get a very bad error on my site , the customers can't buy anything from my site using PayPal , they get this error : Error occurred: Please try to contact the merchant: PayPal response: -> « Back Can u help me please to solve this error i tried reinstall module and configured but always same error , Im using PrestaShop 1.5.4.0 Thanks in advance We use the PD PayPal + Extra Fee v3.6.6 Module and get the same problem since a few hours... Paypal problem? Something has changed? Link to comment Share on other sites More sharing options...
El Patron Posted January 12, 2015 Share Posted January 12, 2015 We use the PD PayPal + Extra Fee v3.6.6 Module and get the same problem since a few hours... Paypal problem? Something has changed? today the ssl/tsl chance was implemented by PayPal. for paid/addon module its possible this has not been updated. you may want to consider using the current PayPal EU module until you get paid module resolved. Link to comment Share on other sites More sharing options...
Albux Posted January 12, 2015 Share Posted January 12, 2015 today the ssl/tsl chance was implemented by PayPal. for paid/addon module its possible this has not been updated. you may want to consider using the current PayPal EU module until you get paid module resolved. Today? I thought they implemented it on 2nd december 2014... Link to comment Share on other sites More sharing options...
El Patron Posted January 12, 2015 Share Posted January 12, 2015 Today? I thought they implemented it on 2nd december 2014... nope today, Jan 12th. Link to comment Share on other sites More sharing options...
pimpsmoke Posted January 15, 2015 Share Posted January 15, 2015 why is this module not available in germany and austria??? Link to comment Share on other sites More sharing options...
El Patron Posted January 15, 2015 Share Posted January 15, 2015 why is this module not available in germany and austria??? what module? PayPal EU works for those countries. Link to comment Share on other sites More sharing options...
pimpsmoke Posted January 15, 2015 Share Posted January 15, 2015 what module? PayPal EU works for those countries. hello - module: PayPal v3.8.1 - by PrestaShop - its not preinstalled as you write on your website, we downloaded the zip file, installed, and now we have following error message: Error occurred: Please try to contact the merchant: 1. <b>PayPal response:</b> 2. TIMESTAMP -> 2015-01-15T21:27:18Z 3. L_ERRORCODE0 -> 10002 4. L_SHORTMESSAGE0 -> Security error 5. L_LONGMESSAGE0 -> Security header is not valid 6. L_SEVERITYCODE0 -> Error can you help? thanks Link to comment Share on other sites More sharing options...
pimpsmoke Posted January 15, 2015 Share Posted January 15, 2015 hello - module: PayPal v3.8.1 - by PrestaShop - its not preinstalled as you write on your website, we downloaded the zip file, installed, and now we have following error message: Error occurred: Please try to contact the merchant: 1. <b>PayPal response:</b> 2. TIMESTAMP -> 2015-01-15T21:27:18Z 3. L_ERRORCODE0 -> 10002 4. L_SHORTMESSAGE0 -> Security error 5. L_LONGMESSAGE0 -> Security header is not valid 6. L_SEVERITYCODE0 -> Error can you help? thanks it´s not in the country list: http://addons.prestashop.com/de/zahlung-prestashop-module/1748-paypal.html no Austria, Switzerland and Germany (german speaking market in this info) Link to comment Share on other sites More sharing options...
El Patron Posted January 15, 2015 Share Posted January 15, 2015 hello - module: PayPal v3.8.1 - by PrestaShop - its not preinstalled as you write on your website, we downloaded the zip file, installed, and now we have following error message: Error occurred: Please try to contact the merchant: 1. <b>PayPal response:</b> 2. TIMESTAMP -> 2015-01-15T21:27:18Z 3. L_ERRORCODE0 -> 10002 4. L_SHORTMESSAGE0 -> Security error 5. L_LONGMESSAGE0 -> Security header is not valid 6. L_SEVERITYCODE0 -> Error can you help? thanks I would suspect that you did not set up your PayPal credentials properly. And no PayPal is not 'installed' out of the box, in this you are correct. also please don't post on others topics especially when marked as answered. I suggest opening a new topic with your issue in PayPal section. Link to comment Share on other sites More sharing options...
pimpsmoke Posted January 15, 2015 Share Posted January 15, 2015 I would suspect that you did not set up your PayPal credentials properly. And no PayPal is not 'installed' out of the box, in this you are correct. also please don't post on others topics especially when marked as answered. I suggest opening a new topic with your issue in PayPal section. thanks for your info, but our credenials are correct, we did it x times copy paste....will put it into the paypal section can you provide a link? Link to comment Share on other sites More sharing options...
El Patron Posted January 15, 2015 Share Posted January 15, 2015 thanks for your info, but our credenials are correct, we did it x times copy paste....will put it into the paypal section can you provide a link? https://www.prestashop.com/forums/forum/152-paypal/ this will give you better visibility by community... Link to comment Share on other sites More sharing options...
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