How to receive a copy of all messages to customer from product page

[navid68]

Hi everyone,

 

I need to share what is written to customers and the e-mail flow is very simple to keep updated. 

I am not a coder and it looks a simple request to me.

 

QUESTION: any module or change to the code to send myself all messagges written to customers?

 

Here is a simple example:

1) in the order page, I write a message to the customer

2) the customer receives the message

3) I need to receive a copy sent to the customer

4) I would like to share the message and send it to an e-mail address

 

Extra question: it possible to share all the changes in status order with an e-mail address?

 

Here is an example:

1) in the order page, I change the status of the order

2) the customer receives the message

3) I need to receive a copy sent to the customer

4) I would like to share the message and send it to an e-mail address

 

I hope there is a free module or a simple change to the code :-)

 

Thanks for your help

Navid

Edited January 13, 2015 by navid68 (see edit history)

[vekia]

 

Here is a simple example:

1) in the product page, I write a message to the customer

2) the customer receives the message

3) I need to receive a copy sent to the customer

4) I would like to share the message and send it to an e-mail address

 

i missed something, you said that you send messages to customers from product page? this is not default feature in prestashop...

[navid68]

i missed something, you said that you send messages to customers from product page? this is not default feature in prestashop...

You are right, Vekia, it is the order page... I am going to edit the first message to make it clear.

Even better,,, I add the image of message box in the order page

Navid