Cannot log into BO after fresh install

[gozzapaul]

Hi There,

 

I have just installed prestashop and I can't login to the back office. I get the message: 

1. The Employee does not exist, or the password provided is incorrect.
   
    

If I try to use the 'forgot password I get the message: This account does not exist

 

Any help greatly appreciated...

[mytheory.]

Hi,

 

You should try checking your database to see if the users are present... it won't fix it but its a starting point.

 

Look under the db your install is connected to (if you have multiple dbs), and look under the ps_employee table.

 

Are there any employees listed under this table?

 

Also, was this a fresh install or an upgrade? If its a fresh install are you using the same email as the one you created during the install process?

 

HTH!

[NemoPS]

To further proceed: if it's there open up config/settings.inc.php. Find this line where the cookie key is defined

 

define('_COOKIE_KEY_', '7oxINCn9ihNci5oODOaJPRJyktpRNZQJjtWXgCOKTvHUmABDcskMQ4Vw');

 

Now use an md5 generator like http://www.md5hashgenerator.com/

 

Copy the cookie key and add your new password to it like

 

7oxINCn9ihNci5oODOaJPRJyktpRNZQJjtWXgCOKTvHUmABDcskMQ4Vwtesttest

 

See 'testtest' at the end

 

Md5 it, then paste it into the password field for that employee in the db. It should work

[Richard S]

Or you can just create an empty PHP file, include config.inc.php and call echo Tools::encrypt('your_new_password');

Edited January 12, 2015 by Richard S (see edit history)