farrvince Posted December 27, 2014 Share Posted December 27, 2014 Hello My problem today is that if I make an order on my website, after that I sent my order, doesn't happen anything, I see just a white screen, doesn't jump back to the site, doesn't write a thank you message, nothing! How can I solve this? I atached a screenshot, to see what happens! Link to comment Share on other sites More sharing options...
maconl Posted December 27, 2014 Share Posted December 27, 2014 (edited) hi try the debug mode to see if you get an error Debug mode : Go to the folder /config Look for the file defines.inc.php in this file look for : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', false); And change in : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', true); Edited December 27, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
farrvince Posted December 27, 2014 Author Share Posted December 27, 2014 (edited) hi try the debug mode to see if you get an error Debug mode : Go to the folder /config Look for the file defines.inc.php in this file look for : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', false); And change in : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', true); I can't find this line in defines.inc.php file.... Update: I found, i changed, this is the error which I get: https://www.dropbox.com/s/g5nslj508p5e3id/Screenshot%202014-12-27%2014.14.11.png?dl=0 Edited December 27, 2014 by farrvince (see edit history) Link to comment Share on other sites More sharing options...
maconl Posted December 27, 2014 Share Posted December 27, 2014 (edited) Go with ftp to your hosting go to themes then click on default-b o o t s t r a p there you see the folder mails copy / Download this folder to your computer then if you have the copy delete this folder from your hosting ( the emails will be sent from the mails folder in your root ) if it is ok it should work again when it works then set the debug mode back as it was EDIT : This one is solved , after the removal of the folder Mails in his theme folder it does work again Edited December 27, 2014 by maconl added the solution (see edit history) Link to comment Share on other sites More sharing options...
sagenterprises Posted February 10, 2015 Share Posted February 10, 2015 HI, I am also facing white screen at Front end and Back end. The error that I am facing is Fatal error: Class 'Translate' not found in /home3/esadar/public_html/classes/module/Module.php on line 1806 PLEASE HELP, AS DUE TO THIS SITE IS DOWN Link to comment Share on other sites More sharing options...
maconl Posted February 10, 2015 Share Posted February 10, 2015 (edited) Hi Cause it is an other problem you have to open a new topic for this ( see forum rules pls) have you tried to enable the debug ? think you will see some more errors and what is your prestashop version ? Edited February 10, 2015 by maconl (see edit history) Link to comment Share on other sites More sharing options...
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